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Operations Trainer (Corporate)

Company: Mia Aesthetics Services
Location: Miami
Posted on: August 7, 2022

Job Description:

Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 50,000 satisfied patients. Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute withPurpose.The Service Operations Trainer is responsible for enabling new hires with proper training to successfully perform in their role. Duties & Responsibilities:Training Delivery Professionally conduct new hire and skill development training workshops for employees, utilizing established training guidelines, methods, and materialsConduct final assessments to ensure New Hire retained the necessary knowledge to complete role tasksComplete all necessary new hire management tasks such as onboarding tasks, attendance, progress reports, graduation summariesEnsures that participants see the Corporate Trainer as a subject matter expert. This includes the ability to service customers by taking live calls monthly.Training Application Oversee new hires in a Nesting environment. Transition participants from the classroom to the floor and ensure that participants are achieving performance metrics within their first 30 days post-trainingEvaluate new hire performance while they are in Nesting, determine feedback (one-one, group), document and deliver feedbackTraining Material Coordinate changes to the current training curriculum while adhering to departmental and corporate policies and procedures. This includes assisting in the preparation of written training materials (e.g., trainer's guide, overheads, exercises, handouts, aids, quizzes, etc.).Other DutiesResponsible for quality assurance, compliance and in-service and continuing education activities as requested by Mia AestheticsOther duties as assigned

The goals of the position areComprehension of learning materials, through demonstration of skills and assessments you are required to deliver to your audienceAccurate recording of class participant data such as assessment scores and attendance, and delivery of information to correct audienceEnsure all learning material is up to date with current information, and materials are ready for each classAnalyze the effectiveness of training and workshops, aid in the development of materials as neededAbility to properly educate across all learning stylesMeet or exceed expectations from participants that attend your training classesMinimize the attrition of new hire employees by delivering comprehensive training and supporting their transition during the Nesting period Provide support and mentoring for employees, and identify areas needing improvementParticipates in quality assurance, compliance, and in-service and continuing education activities as requested by Mia AestheticsOther duties as assignedSupervisory Responsibilities:NoneRequired Skills/Abilities: Excellent presentation skills both in person in a classroom environment and delivering training in a virtual environmentStrong organization and time management skills to prioritize, and set tasks and goals for productivityExcellent written skills including the ability to create and modify training materialsKnowledge of adult learning theories and principlesStrong knowledge of MS Office tools including VisioProven ability to adapt to an ever-changing business environmentMust have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationshipsEducation and Experience:Bachelor's Degree minimumOne (1) year of supervisory/staff management experienceGraduate of (2) year accredited program in Adult Education and Training, Organizational Development, Communications, or Liberal Arts, and/or equivalent combination of education and experience Physical Requirements: Prolonged periods of standing, bending and reaching low or overhead Prolonged periods of sitting at a desk working on a computerTravel Requirements: Periodic international travel as needed Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.Join us: #miajobs #mia_talentPI187537781

Keywords: Mia Aesthetics Services, Miami , Operations Trainer (Corporate), Human Resources , Miami, Florida

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