Security Officer - $18/Hr.
Company: The Elser Hotel & Residences
Location: Miami
Posted on: March 18, 2023
Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com.
Location
The Elser Hotel & Residences is a 49-story luxury condominium hotel
located in Downtown Miami. - - The newly completed tower offers 646
fully furnished rooms/residences, over 19,000 square feet of
curated amenities and 5,000 square feet of prime retail space. -
Named after the iconic Elser Pier, which was built in the 1900s and
became the premier place for locals and visitors to enjoy the
magical shoreline of Biscayne Bay in downtown Miami, The Elser
Hotel & Residences will continue this tradition. -
Overview
The Safety and Security Officer is responsible for providing
protection and communication with hotel guests and employees.
He/she is also responsible for patrolling hotel premises to
maintain security, detect and report fire, security and safety
hazards and/or violations of Highgate Hotel's rules and
regulations.
Responsibilities
- Use proper radio etiquette at all times.
- Maintain visual contact with the Front Desk/Night Auditor and
the front door of the hotel by remaining in the Lobby area when not
on property walks.
- Maintain and review daily activity log.
- Maintain confidentiality with respect to guest and employee
incidents.
- Hold briefing with Guest Services staff both at the beginning
and end of shift.
- Check ID of visitors/employees as necessary.
- Access secured areas for authorized personnel.
- Maintain an awareness of legal limitation of position (local,
state and/or federal ordinances).
- Assist guests to their rooms or assist guest's w/entry into
their rooms according to hotel standards.
- Assist during medical emergencies.
- Respond to emergency situations, including medical, security,
guest complaints, etc.
- Investigate assault complaints.
- Assist outside agencies, as necessary, to maintain effective
liaison.
- Respond to altercations, and investigate.
- Have knowledge of hotel and guestroom locking systems.
- Monitor TV cameras, if applicable.
- Administer First Aid/CPR as necessary.
- Challenge suspicious persons.
- Check safety hazards.
- Administer Heimlich Maneuver and or First Aid/CPR as
necessary
- Complete Incident/Accident reports in a clear and concise
manner.
- Monitor employees as they enter and exit the building.
- Conduct investigations relative to property losses, guest and
employee accidents, and illnesses and crimes against the
hotel.
- Document all deliveries.
- Patrol area to insure that areas are secure and free of
unauthorized persons and disturbances.
- Provide escorts to persons carrying money, or other
requests.
- Issue and inventory pagers, radio equipment and keys on a daily
bases, if applicable.
Qualifications
- High School diploma or equivalent and/or experience in a hotel
or related field preferred.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally,
and/or up to 50 pounds of force frequently and/or up to 20 pounds
constantly to lift, carry, push, pull or otherwise move
objects.
- Ability to stand during entire shift.
- Ability to climb and descend stairways and run.
- Ability to physically deter individuals who pose a threat to
employee and/or guests
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented
manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related
areas.
- Must be able to maintain confidentiality of
information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
Hourly Rate: $18.00 + Benefits
Keywords: The Elser Hotel & Residences, Miami , Security Officer - $18/Hr., Human Resources , Miami, Florida
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