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Front Desk/Concierge

Company: Concord Hospitality
Location: West Palm Beach
Posted on: October 18, 2020

Job Description:

The ideal candidate to apply is an individual passionate about service and driven by growth: Additionally, s/he must enjoy working in a fast-paced, demanding-yet exciting environment. Read on for more details about this exciting opportunity!

*The Day-to-Day


  • Welcome and/or acknowledge each guest with a warm smile, maintained eye-contact, and a friendly, appropriate greeting;
  • Check-in/-out guests daily with the strictest adherence to PCI/PII compliance and in a professional, positive, and timely manner;
  • Suggestively recommend up-sell opportunities during your interactions with guests;
  • Ensure Marriott Rewards account number is associated with frequent guests accounts and enroll those guests are not already members;
  • Communicate any room changes to the housekeeping team within 15-minutes of the event;
  • Supply guests/residents with accurate information about the property, its amenities, services, hours of operation, local area attractions;
  • Maintain an organized, well-stocked workstation and always ensure that the incoming shift is set up for success.

    Needed to be successful in this position:

    • Active listening skills: The ability to be fully present in the experience, fully concentrated, and prepared to respond having remembered all that was shared by the guest;
    • An uncanny attention to details: No guest detail should be overlooked or taken for granted;
    • The ultimate team-player!

      QUALIFICATION REQUIREMENTS:

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      EDUCATION and/or EXPERIENCE: Prior experience preferred. A high school diploma or equivalent required.

      LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

      PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

      At each turn,Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

      Our Benefits (applies to Full-time Associates ONLY)

      • Competitive Pay;
      • Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental;
      • 401K Retirement Program with company contribution- FREE MONEY!
      • Discounted hotel room night program (Concord,& Marriott);
      • Group Life Insurance equal to your annual salary;
      • Voluntary Short- and Long-Term Disability programs;
      • Verizon Wireless discount- save up to 18% off your billing a month with our partnership with Verizon.

        Concord Hospitality earned the recognition of Great Place to Work-- as well as recent acknowledgement of Great Places to Work for millennials, and for women!

        Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.

        *Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.Requirements


        • Works well as a member of a group
        • Shows intense and eager enjoyment and interest
        • Capable of carrying out a given task with all details necessary to get the task done well
        • Inspired to perform well by the ability to contribute to the success of a project or the organization
        • Inspired to perform well by the chance to take on more responsibility
        • Novice
        • Prior experience in similar position

Keywords: Concord Hospitality, Miami , Front Desk/Concierge, IT / Software / Systems , West Palm Beach, Florida

Click here to apply!

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