MiamiRecruiter Since 2001
the smart solution for Miami jobs

Field Services Technician III

Company: LogistiCare
Location: Miami
Posted on: November 23, 2020

Job Description:

As an essential member of the IT Service Management team, the Field Services Technician will be responsible for providing on-site and remote support for one or more of our LogistiCare contact centers. This role will assist in team collaboration with cross-functional team(s) and business stake holders, assisting management at the local sites on how to install and maintain company equipment, and responding to all other support requests for the location. Essential responsibilities of the role include: troubleshooting end user compute machines (thin clients, desktops and laptops), advising the customer on how to use the equipment, building relationships with customers, and creating reports of the customer service calls worked for the day. The Field Services Technician is always expected to maintain a high level of customer service in all interactions. ESSENTIAL FUNCTIONS * Own the success and availability of local site(s) IT infrastructure and applications and ensures day to day resolutions of any issues * Recommend, review, and implement process improvements to provide solutions that are more efficient for our customers * Manage day-to-day tasks and small projects related to the site(s) you support reporting updates to upper management through the Service Now platform * Report ongoing issues as problem tickets in ServiceNow platform * Assist troubleshooting other teams to resolve IT issues or concerns * Assist networking team in providing onsite assistance with networking equipment as needed * Respond to support requests and track all updates within the ServiceNow platform * Create and maintain knowledge base articles within the ServiceNow platform * Provide exceptional customer service to all internal and external customers while following ITIL best practices * Image and deploy workstations, thin clients, and laptops with defined standards * Maintain a clean and organized server room and work area * Respond to all network, server, and application outages * Report network, server, and application outages is ServiceNow using the established procedures for Major Incidents POSITION QUALIFICATIONS Education * Bachelor's degree in Computer Science or other related field; will consider specialized training or equivalent professional experience in lieu of degree * ITIL v3 or v4 certification preferred Experience * 4+ years of experience in IT, preferably in field services * 4+ years supporting end users compute equipment including iGel thin clients, desktops and laptops * 4+ years supporting Windows 10 and Windows Server 2016/2019 * 4+ years in an enterprise IT environment following ITIL best practices and company policies * 2+ years ServiceNow experience working within the ITSM module SKILLS & ABILITIES * Strong interpersonal skills, communication, leadership ability, teamwork and positive attitude * Basic programming for control systems (PowerShell scripting) * Familiarity with Service Now and basic usage within the ITSM platform * PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc). * Attention to detail * Ability to work under pressure and handle stress * Works well within a team environment as well as individually * Must have excellent organizational and coordination skills * Must demonstrate sound analytical skills PHYSICAL DEMANDS * The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job * Reasonable accommodations may enable individuals with disabilities to perform the essential functions * While performing the duties of this Job, the employee is regularly required to talk or hear * The employee is frequently required to use hands to finger, handle, or feel * The employee is occasionally required to stand, walk, and reach with hand and arms, and lift * Specific vision abilities required by this job include close vision LogistiCare is an Equal Opportunity Employer Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Field Services Technician III, IT / Software / Systems , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Software Engineer C++
Description: Job Title: Senior Software Engineer C Location: Plantation FL Duration: Long Term Job Description: We are looking for a Senior Software Engineer to help create the future of Mixed
Company: Tasacom
Location: Fort Lauderdale
Posted on: 12/4/2020

Technical Support
Description: Join us for our NATIONAL HIRING DAY on Thursday, Nov. 5th. Register for the event and you ll be invited to our Virtual Recruiting Office where you will complete a quick test, interview and receiveSAME (more...)
Company: Teleperformance
Location: Pompano Beach
Posted on: 12/4/2020

Software Engineer, Backend - Remote
Description: Engineering at Postmates We're building groundbreaking tech solutions that power our revolutionary logistics platform to help connect millions of customers with their favorite merchants every day. We're (more...)
Company: Postmates Corporate
Location: Miami
Posted on: 12/3/2020


Technical Support Representative - Work at Home
Description: BEST PLACE FOR PEOPLEJoin us in making connections.Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer (more...)
Company: Teleperformance
Location: Miami
Posted on: 12/4/2020

Software Developer (C++/ C#) Job in Miami
Description: lt span gt lt span style color: 000000 background-color:transparent font-family:Times New Roman font-size:12pt font-weight:normal font-style:normal gt amp nbsp lt br gt Modis currently has a permanent (more...)
Company:
Location: Miami
Posted on: 12/3/2020

Customer Service - Dynamic Work Environment
Description: This Customer Service Position Features: br Dynamic Work Environment br Great Benefits Package br Room For Growth br
Company:
Location: Miami
Posted on: 12/3/2020

Digital Marketing Manager -
Description: Media company is seeking a highly motivated and results oriented candidate who is bilingual to manage core projects, specifically in the areas of select digital brands and marketing initiatives. Candidate (more...)
Company:
Location: West Palm Beach
Posted on: 12/3/2020

Sr Accounting Systems Analyst -
Description: Are you currently a senior accountant Are you systems savvy and enjoy the IT aspect of accounting analysis Have you been looking for a new position that offers a fabulous working environment in a (more...)
Company:
Location: West Palm Beach
Posted on: 12/3/2020

Database Administrator
Description: DUTIES AND RESPONSIBILITIES: br Participate in the daily support of production, test and development databases. These activities
Company:
Location: Miami
Posted on: 12/3/2020

Android Developer
Description: Job DescriptionWe are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits.
Company: DRS IT Solutions
Location: Boca Raton
Posted on: 12/4/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds