MiamiRecruiter Since 2001
the smart solution for Miami jobs

E-Commerce Technical Support Representative

Company: SWCORP
Location: Miami
Posted on: February 25, 2021

Job Description:

Interested in joining the team? We are looking for an E-Commerce Technical Support Representative. The right candidate will have the ability to think critically and on-their-feet, with a passion for genuinely helping others. SW Corp is an E-Commerce and manufacturing company for kitchen and bath products. SW Corp works with customers nationwide and has partnerships with several big box retailers both in the US and Canada.Job Description* Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new kitchen or bath item or even problem-solving when everything does not go as planned. (This will primary be via inbound phone calls, but will require outbound follow-up, sending emails, or other forms of communication)* Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.* Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.* Go above and beyond to "wow" our customers. We aren't looking for order-takers or script-readers - we're searching for those who can engage with our customers and think critically to help the customer find the right products, set up their accounts, track down orders and sometimes get creative with solutions* Operate with a willingness to learn. We share feedback, we get feedback and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal* Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.Job Requirement(s)* High school education or equivalent* Fluency in English a must, bi-lingual a plus* 1-2 years of experience in a support role* Durable goods / Sales experience* ERP experience required* Demonstrate excellent communication skills (written, verbal, and listening)* Ability to multi-task in a fast-paced environment* Operate with ownership, be a self-starter, and have attention to detail* Proficiency in MS Office products* Ability to adapt to change in accordance with the business needs* Ability to maintain confidentiality and secure sensitive informationIndustry* Wholesale/Manufacturing* E-CommerceEmployment Type* Full-time Powered by JazzHRTSbeUEgzXl

Keywords: SWCORP, Miami , E-Commerce Technical Support Representative, IT / Software / Systems , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior IT System Administrator - Directory Services
Description: Senior IT System Administrator - Directory Services Date: Feb 25, 2021 Primary Location: Miami, FL, US, 33054 Company: NextEra Energy Requisition ID: 51158 -- Our reliability is one of the best in the (more...)
Company: NextEra Energy Resources
Location: Miami
Posted on: 03/7/2021

Sr. PHP Developer (Medical Device)
Description: If you are a Sr. Software Engineer with solid PHP experience, please read on br br This remote role is HQ'd walking steps to the white sand of glorious South Florida br br Have you ever wanted (more...)
Company: Optello
Location: Miami
Posted on: 03/7/2021

Software Architect (Web Software Development)
Description: Software Architect Web Software Development -18838Description Job Summary Responsible for designing and implementing complex software systems including websites, web services, and mobile applications (more...)
Company: Nicklaus Children's Hospital
Location: Miami
Posted on: 03/7/2021


Android Developer
Description: Description Visual Blasters is looking for an innovative, results-oriented, and passionate Android Developer who will be responsible for designing and implementing architecture updates, implementing new (more...)
Company: Visual Blasters
Location: Miami
Posted on: 03/7/2021

Senior Software Engineer - Opportunity for Working Remotely
Description: Senior Software Engineer - Opportunity for Working Remotely ul li Yes li Software Engineering li R2014460 Job Description ul li What is primary need, technical challenge, and/or problem you (more...)
Company: VMware
Location: Miami
Posted on: 03/7/2021

Telecom Engineer
Description: Telecom Engineer - 18728 Description Job Summary Provides technical and operational assistance for all telecommunications infrastructure at Nicklaus Children's Health System. Responsible for the planning, (more...)
Company: Nicklaus Children's Hospital
Location: Hallandale
Posted on: 03/7/2021

Head streaming programmer
Description: The Autism Channel is a niche channel specializing in everything autism.
Company: The Autism Channel
Location: West Palm Beach
Posted on: 03/7/2021

Principal Mainframe Modernization Delivery Consultant
Description: Amazon is closely following the impacts of COVID-19. Learn more on how we are supporting our employees, candidates, customers and communities through the pandemic. Principal Mainframe Modernization Delivery (more...)
Company: Amazon.com, Inc.
Location: Miami
Posted on: 03/7/2021

Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country.One day someone is going (more...)
Company: Revature
Location: Fort Lauderdale
Posted on: 03/7/2021

Junior CSS/HTML Developer
Description: Are you ready to get hired in the next 4 weeks Revature is the fastest growing employer of emerging tech talent and has over 300 new Junior CSS/HTML Developer positions available.One day someone is going (more...)
Company: Revature
Location: West Palm Beach
Posted on: 03/7/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds