E-Commerce Technical Support Representative
Company: SWCORP
Location: Miami
Posted on: February 25, 2021
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Job Description:
Interested in joining the team? We are looking for an E-Commerce
Technical Support Representative. The right candidate will have the
ability to think critically and on-their-feet, with a passion for
genuinely helping others. SW Corp is an E-Commerce and
manufacturing company for kitchen and bath products. SW Corp works
with customers nationwide and has partnerships with several big box
retailers both in the US and Canada.Job Description* Engage
directly with customers who contact us for a variety of topics
ranging from helping them shop for a new kitchen or bath item or
even problem-solving when everything does not go as planned. (This
will primary be via inbound phone calls, but will require outbound
follow-up, sending emails, or other forms of communication)*
Research and problem-solve to determine appropriate solutions for
the customer and follow-up as needed to resolve issues.* Operate
with understanding, active listening, patience, empathy and
kindness to customers and Team Members alike.* Go above and beyond
to "wow" our customers. We aren't looking for order-takers or
script-readers - we're searching for those who can engage with our
customers and think critically to help the customer find the right
products, set up their accounts, track down orders and sometimes
get creative with solutions* Operate with a willingness to learn.
We share feedback, we get feedback and we operate in a culture of
being open-minded to grow. Many of our Team Members have grown into
other roles and leadership positions, so having a long-term career
focus is ideal* Help customers over the phone (sometimes other
channels as needed) with a variety of topics, primarily using our
internal computer software and systems to research solutions and
document their accounts, so being detail-oriented is critical.Job
Requirement(s)* High school education or equivalent* Fluency in
English a must, bi-lingual a plus* 1-2 years of experience in a
support role* Durable goods / Sales experience* ERP experience
required* Demonstrate excellent communication skills (written,
verbal, and listening)* Ability to multi-task in a fast-paced
environment* Operate with ownership, be a self-starter, and have
attention to detail* Proficiency in MS Office products* Ability to
adapt to change in accordance with the business needs* Ability to
maintain confidentiality and secure sensitive informationIndustry*
Wholesale/Manufacturing* E-CommerceEmployment Type* Full-time
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Keywords: SWCORP, Miami , E-Commerce Technical Support Representative, IT / Software / Systems , Miami, Florida
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