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Loan System Administrator I, Miami FL

Company: Amerant Bank
Location: Miami
Posted on: April 9, 2021

Job Description:

Loan System Administrator I, Miami FLThe Loan System Administrator will be responsible for the day-to-day administration of Amerant's nCino implementation. This role will be responsible for the management of existing functionality as well as the development and deployment of new functionality and enhancements. They will be expected to work with end-users to troubleshoot and resolve issues and will also be for developing new functionality and enhancements and will assist with system integrations and new products rolled out to the nCino environment.. Under the guidance and direction of the nCino Product Owner, the Loan System Administrator partners with Vendor, Business Systems Analysts and the Development team to execute the Salesforce road-map, maximizing efficiency and capitalizing on the features and benefits of the system based on the various user group needs. Minimum Education and/or Certifications Requirements:Bachelor's Degree required in an equivalent fieldMinimum Work Experience Requirements:3+ years experience in working with vendor management and loan origination systems. Technical and/or Other Essential Knowledge:Knowledge of Bank credit and loan origination practices. Understanding of Bank loan origination systems including documentation. Understanding of regulatory requirements impacting loan origination functionalityProficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint Duties and responsibilities include:System Design and Functionality:

  • Responsible for the creation and ongoing maintenance Bank hierarchy, user groups and roles for applicable systems.
  • Ensures appropriate workflow based on individual product design.
  • Ensure loan documents adhere to product specifications and regulatory requirements.
  • Ensures Bank utilizes system capabilities that will facilitate efficiencies as related to the origination of loan products and their ongoing support once booked to core system.
  • Provides recommendations on new/enhanced product or service offerings by the various vendors that will improve efficiencies, control risk or improve profitability.
  • Troubleshoot system issues by opening tickets and monitoring for resolution.
  • Keep applicable system users updated on system issues and their resolution.
  • Understand existing system reports, their use and how they support management initiatives.
  • Maintain document libraries. Build custom documents as requested.Vendor Management:
    • Responsible for maintaining ongoing relationship with applicable vendors.
    • Maintain interfaces with applicable systems.
    • Participate in user groups and conferences provided by vendor to ensure Bank is applying best practices.
    • Participate in all training on and off site as provided by applicable vendor.
    • Responsible for all vendor contracts.
    • Review and approve vendor invoices.
    • Take lead responsibility for the implementation of any statement of work with applicable vendor.
    • Monitor system availability reports provided by vendor as compared to Bank experience.Training:
      • Working with People and OD team to train and guide users on system use.
      • Provide system and service expertise to users and drive operational best practices.
      • Create and lead Bank user group to determine system improvement priorities and issues.
      • Work with Bank procedure writers to document internal processes and procedures as related to various systems.
      • Maintain and utilize test environments for applicable systems.
      • Function as top-level support for all users.Compliance and Audit Readiness:
        • Responsible for understanding and keeping abreast of regulatory changes that impact applicable systems and Bank loan origination practices.
        • Maintain records of all changes made to applicable systems including date change implemented and required approval for change.
        • Maintain library of all business rules / credit policy messages.
        • Maintain notices and disclosures in various systems as required by Compliance and Marketing.
        • Audits and monitors the functionality and availability of systems.
        • Responsible for disaster recovery testing and restoration of critical services.
        • Conduct system reviews at the request of Compliance and Audit.
        • Work with Audit, Compliance Department, Risk Management, Security, etc. to resolve issues that create exposure for the Bank.
        • Resolve audit action items.

Keywords: Amerant Bank, Miami , Loan System Administrator I, Miami FL, IT / Software / Systems , Miami, Florida

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