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Internal Training & Content Developer

Company: Kaseya Limited
Location: Miami
Posted on: April 9, 2021

Job Description:

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description JOB DESCRIPTION Due to the continued expansion of the Customer Success Organization at Kaseya, we are looking for an Internal Training & Content Developer to join our University Team in Miami. As an Internal Training & Content Developer, you are responsible for developing and conducting training programs for employees of our organization.--

  • Confers with management to define and document changes in policies, procedures, and technologies essential to internal employee understanding and success.
  • Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
  • Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Selects or develops testing and evaluation procedures to be used at completion of training.
  • Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, use of computers and software, apprenticeship programs, customer service, sales techniques, customer communication skills, and refresher training.
  • Tests trainees to measure progress and to evaluate effectiveness of training.
  • Reports on progress of employees under guidance during training periods.
  • Revises design of training curriculum and methods to improve effectiveness. Qualifications Minimum Qualifications
    • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Solid written, verbal, and content creation skills.
    • Customer-focused with a strong track record of supporting internal employees and external customers.
    • Can conceptualize technical/functional information and transform into practical, usable, knowledge center content.
    • Ability to research, write, and edit effective content with a focus on the intended audience.
    • Ability to self-direct, self-edit, multi-task, prioritize assignments, and manage projects.
    • Technically savvy and competent with MS Office.
    • Ability to translate technical information for non-technical audiences.
    • Desire to work in a fast-paced, collaborative environment. Preferred Qualifications
      • Familiarity with IT management related applications and protocols.
      • Experience with e-learning software such as Articulate Storyline or Adobe Captivate strongly desired.
      • An understanding of adult-learning principles a plus. Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Keywords: Kaseya Limited, Miami , Internal Training & Content Developer, IT / Software / Systems , Miami, Florida

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