Technical Helper

Company: Sears Home Services
Location: Miami
Posted on: April 10, 2021

Job Description:

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.JOB DUTIES/RESPONSIBILITIES:* Rides with or meets Technician at designated location to assist on service call* Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance inlifting, handling of tools, etc.* Shuttles parts and supplies to Technician when applicable* Performs other duties as assignedREQUIRED SKILLS:* Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired* Ability to work variable and flexible hours, including overtime as needed* Ability to handle stressful situations, and to work in a fast paced environment* Ability to apply appropriate safety procedures and equipment to protect Company and customer assets* Ability to communicate effectively with the Service Technician and customer* Ability to read and utilize reports as needed* Ability to read, write, and speak English* Ability to follow Quality Management System (QMS) process guidelines* Ability to maintain regular and consistent attendance* Ability to work well with others in a team environment to deliver high performance results* Outstanding customer service skills* Open to change, with the ability to implement change quickly and effectively* Ability to convey a positive image of the Company in all actions and behaviors* Excellent communication skills* Good listening skillsPREFERRED SKILLS:* Mechanical aptitudeJOB REQUIREMENTS:* 18 years of age or olderJob Requirements:* Rides with or meets Technician at designated location to assist on service call --- Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc. --- Shuttles parts and supplies to Technician when applicable --- Performs other duties as assigned

Keywords: Sears Home Services, Miami , Technical Helper, IT / Software / Systems , Miami, Florida