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Sr Systems Administrator ServiceNow Nuvolo

Company: Academy
Location: Miami
Posted on: November 22, 2021

Job Description:

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Transforming LivesThe University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.The Department of Hospital Facilities & Ops has an exciting opportunity for a full-time Sr. Systems Administrator to work in Miami, FL.The Sr. Systems Administrator oversees system installations, monitors and maintains the IT servers, and evaluates new server hardware and software. Additionally, this employee manages a team that performs system monitoring and analysis, performance tuning, troubleshooting, and issue escalation to maintain system performance and meet user demand.CORE JOB FUNCTIONS Leads the evaluation of department computer systems and processes, develops strategic options and process improvements Provides end user support by servicing computers, networks, servers, and internet connections, as well as troubleshooting hardware at a component level. Analyzes system and user needs, recommends and performs upgrades, and completes scheduled and unscheduled system maintenance. Administers, services, and contracts for the production and development platforms. Prepares, imports, and transform data in spreadsheets and databases. Monitors production servers, services, and network traffic to diagnose and repair outages. Defines security for corporate data, server file, and directory access privileges. Develops and implements workflow automation tools. Documents implementation processes and procedures. Trains junior system administrators and interns. Provides systems support to internal departments and business partners. Recommends infrastructure changes and improvements. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's degree in relevant fieldCertification and Licensing:Servicenow Fundamentals and Servicenow System Administration CertificationProficiency in the Microsoft Office Suite (Word, PowerPoint, and Excel)Advanced MS Excel skills and construction of graphs and dashboards.Experience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Skill in collecting, organizing, and analyzing data.Ability to recognize, analyze, and solve a variety of problems.Ability to exercise sound judgment in making critical decisions.Possess good time management skills.Department Specific FunctionsResponsible for the administration of the Clinical Engineering ServiceNow Nuvolo CMMS. Manages CMMS user roles, rights and security configurations. Performs data quality audits to ensure the integrity of the CMMS database. Maintains equipment inventory management current to a 95% accuracy. Develops and implement the medical equipment inventory audit plan. Develops data analytics reports and dashboards. Actively manages the ECRI medical recalls alerts: opens, assigns, and reports status of recall WOs. Develop, monitor, and generate reports on staff productivity and benchmarking. Works with the department staff and customers to facilitate maximum use of the data in the database to improve patient safety, reduce costs, and improve customer service. Engages with the CMMS vendor, and makes requested changes to the database as needed. Responsible for training new team members on the CMMS application. Assist Clinical Engineering leadership with financial planning of capital assets. Assist with the deployment of third-party application integration. Work with other system administrators, engineers, and vendors to resolve hardware and software issues. Manages all hardware and software needs of the Clinical Engineering Department. Performs other duties as assigned.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:i107

Keywords: Academy, Miami , Sr Systems Administrator ServiceNow Nuvolo, IT / Software / Systems , Miami, Florida

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