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TECHNICAL PROJECT MANAGER - REMOTE U.S.

Company: TTEC
Location: Miami
Posted on: May 15, 2022

Job Description:

TTEC Digital -is seeking a Technical Project Manager to join our Emerging Technology team. - -This is a telecommuting opportunity with client site travel requirements. -Why choose TTEC to enhance and broaden your career? - We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. - Whether you're the Engineer, Business Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! - What you'll be doing:As a Technical Project Manager in our Emerging Technology practice, you will be responsible for the successful delivery of our projects, provide design, deployment, delivery support, and excellent customer experience for our Customer Engagement services and solutions in a client facing environment. - Responsibilities include:

  • Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 individuals, including TTEC staff, contractors, client resources and vendors
  • Develop governance reports providing project progress, health, risks and financials to client and account team
  • Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
  • Establish a metrics framework to realize and measure business value through use of automation, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
  • Serve as the account's advocate within TTEC, managing escalations quickly and effectively and coordinating with business units to take action on behalf of the customer
  • Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
  • Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits.
  • Expand the client's footprint across our digital offerings, drive new revenue opportunities and renewal growth.
  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project statusWhat skills you'll need:
    • 7 years experience in project management, consulting or consultative sales
    • Experience managing projects for Pega, Sales Force or other industry leaders in customer engagement and digital transformation platforms
    • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
    • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
    • Ability to prioritize, multi-task, and perform effectively under pressure
    • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
    • A proven customer satisfaction and revenue driver
      • Ability to leverage data and relationships to help our customers achieve their business objectives after the initial sale and continuing through the customer lifecycle
      • Ability to travel up to 40% in the future -Who we are:A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world's most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. - -We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.What You Can Expect:
        • Dedication to your career growth and professional development
        • Actively diverse and inclusive culture
        • Community-minded organization committed to giving back
        • Global team of curious lifelong learners guided by our company values
        • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise youWho We Are:TTEC Digital is a pioneer in customer experience, engagement and growth solutions. TTEC's 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.#LI-Remote#LI-MS1

Keywords: TTEC, Miami , TECHNICAL PROJECT MANAGER - REMOTE U.S., IT / Software / Systems , Miami, Florida

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