Front Desk Supervisor
Company: Concord Hospitality
Posted on: May 16, 2022
Now Hiring: Front Desk Supervisor
We are looking for associates and Leaders that have a passion to
serve others! Working at the front desk means you are at the hub of
the hotel with the most interaction with our guests as the front
desk supervisor you are the one that brings this group to a
cohesive team focused on providing our guests excellent service
while maintaining all brand standards and Concord standards. Your
role is key to the overall experience the guest will have. Your
keen sense of being proactive, responsive and caring will make all
the difference. If you enjoy engaging with others, leading a team
and have a winning personality and high sense of responsibility -
this role is perfect for you! We have a great company culture at
Concord Hospitality where everyone is valued and treated with
respect. Many of our supervisors advance in a couple years to
Assistant General Manager roles!
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans,
prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month
with our partnership with Verizon
Concord Provides great development through classroom training,
online through our Learning Management System (LMS), as well as
providing you options for Education Assistance Programs through
University of Phoenix saving you 5% off tuition costs - take
classes related to hospitality and save up to 9% off the tuition
Provide the highest quality of service to the customer at all
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room
rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield
management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity,
Community, Profitability, and our newest - having Fun. We strive to
hire the BEST associates in the market and thus provide a great
working environment that associates find appealing. Enjoy a culture
where you are valued and our Associate First policy is a way of
life. Utilize your hospitality talents with a Company that cares
about you and your development. We do many fun things on property
to stay engaged with our associates and show you we care about
If you are seeking a position where you can grow and be a part of a
fun team, this job may be your answer. We are proud to be an EEO
employer M/F/D/V. We maintain a drug-free workplace
Keywords: Concord Hospitality, Miami , Front Desk Supervisor, IT / Software / Systems , Miami, Florida
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