Customer Support / JavaScript - Remote
Company: SeedCode, Inc
Location: Miami
Posted on: June 25, 2022
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Job Description:
We're looking for someone to support and extend DayBack Calendar
for our customers. You'll be answering customers' questions,
augmenting our documentation, and helping customers modify the
JavaScript snippets they use to customize their calendars. -
For many of our customers, DayBack is the first opportunity they've
had to design a scheduling app that works for them. It's the first
time they're not overextended: not making promises they can't keep.
Helping customers get all this accomplished is incredibly
satisfying. You'll be joining a team that is beloved by our
customers: a team that gets a lot of thanks and that our customers
refer to as heroes.
The WorkWe provide a lot of support to our customers as they deploy
our flagship app, -DayBack Calendar.
You'll be emailing and screen-sharing with customers to help them
map the calendar to the activities they want to schedule. And
you'll be extending calendar actions in JavaScript to help
customers customize calendar behaviors to match their workflow.
You're not afraid to call or video-chat with customers and have
them ask questions you can't answer right away (you'll always have
the team to help you). And ideally, you have some customer-facing
experience; working on a software help desk, in IT support, or
consulting on your own.
You'll be writing a lot of emails telling customers how to modify
our app, so you're a fluid and confident writer. The position is a
mix of support and development: there's a lot of listening to what
customers are looking for and suggesting solutions-many of which
are -well documented -so customers can deploy them on their own.
But some solutions will need to be modified, and customers will ask
you to help them do that. At first, you'll connect customers to
team members and watch how they customize things, but soon you'll
use your JavaScript, CSS, and HTML skills to customize DayBack, or
take a look at their work when they get stuck.
Are we looking for a Salesforce Admin?We do a lot of work in
Salesforce, so any experience you have there will help. However,
Salesforce is also the easiest part of the job to learn, and this
position can be a great introduction to the Salesforce
ecosystem.
Are we looking for an experienced JavaScript developer?Not
necessarily. You'll need to be familiar with basic JavaScript,
HTML, and CSS, such as that used in -custom actions like this one
-(you can download that action's JS to see what's involved). We
don't expect you to write a snippet like that from scratch, but you
should be able to take code like that and customize it by extending
the query or adding an IF condition. We'll ask you to do some of
that in the take-home coding challenge (item 4 in the "hiring
process" below).
You do not need experience with a particular framework like React
since most of the customizations you'll be working with are written
in plain old JavaScript.
How to applyWe'll want to see your resume and work samples
(below).
Samples of your workJavaScript - If you have examples of your work
or side projects, we'd love to see anything that represents where
you are with JavaScript, CSS, and HTML.
Writing - Communication (and empathy) are the keys to building and
supporting great software. So we want to know that you can write
well. If you're blogging, just send us a recent post you like.
Otherwise, please send us a paragraph or two about something you'd
like us to know about you. If that's too personal, then maybe a
couple of paragraphs about something that brings you joy.
Hiring process1. Send us an email with your resume, work, and
writing sample described above.2. Phone call with the CEO:
non-technical, getting to know each other and seeing if this could
be a fit.3. Video chat with the CEO and team members, talking about
your experiences, and everyone's goals. Some of the discussions
will be technical but no coding.4. Take-home coding challenge to
modify two JavaScript actions in DayBack. Questions are highly
encouraged.5. Video chat to discuss the challenge. Call references
and do a background check.6. Offer extended.7. Join the team.
General informationLocation: -We've always been an all-remote
company, so you'll be working at your own place but in close
contact with -our team -over the phone, video, Slack, and in-person
when it works out. We prefer folks in states where we have other
employees, meaning WA, OR, PA, TN, NC, and CO, but we're open to
expanding that for the right candidates; you must have permanent
residency in the USA.Benefits: -SeedCode offers full-time employees
a 401(k) with employer match, a health plan with 100% employee
coverage and a contribution towards covering additional family
members, a generous paid vacation plan, maternity/paternity leave,
and developers receive a yearly allowance for augmenting their own
gear. We'll help you carve out time for volunteering or
contributing to open-source projects, even if they're not directly
on mission for DayBack. SeedCode is committed to giving developers
a sane life in tech and a work-life balance you're proud of.
Schedule balancing is not just baked into our product; it's a
project within the company and between each of us to make time for
what's most important.Mission: -What we're trying to accomplish:
-our mission. And the problem we're trying to solve: -your calendar
is a horror movie. -We are committed to building a more diverse and
inclusive company.
Keywords: SeedCode, Inc, Miami , Customer Support / JavaScript - Remote, IT / Software / Systems , Miami, Florida
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