Global Travel Operations & Technology Lead (Remote)

Company: Xylem Inc.
Location: Miami
Posted on: November 25, 2022

Job Description:

Xylem -'zil?m-



1) The tissue in plants that brings water upward from the roots;



2) a leading global water technology company.



Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.



If you are excited and passionate about helping us #letssolvewater, we want to hear from you!



The Role: Global Travel Operations & Technology Lead. This role will be responsible for Global Travel Operations & Technology. You will oversee the day to day operations & technology management. Your primary focus will be to support the on-going operations of Xylem's Global Corporate Travel program across 55+ countries focusing on outstanding customer service, travel compliance, maximizing saving, and on-going program enhancements. You will leverage your travel background, program management skills, analytical expertise, global experience, and travel technology expertise to support our travelers' needs and the overall success of Xylem's travel program. This position will report to Global Travel & Expense Manager.



Essential Duties/Principal Responsibilities:



* Manage Global Travel program operations from outside service providers

* Maintain and develop travel systems and resources, including internal travel page, Xylem Now Social platform, and associated collateral

* Drive excellent experience for all travelers including travel arrangers (EAs), meeting planners, senior executives, Relocations team, etc.

* Cultivate traveler-centric culture. Reduce frictions across all stages of the travel cycle: pre-trip approvals, while on the road, and post trip expense (travel expense reimbursement)

* Oversee and provide direction to the agency dedicated account representative assigned to Xylem

* Collaborate and partner with cross functional business partners and external vendors and stakeholders to identify and implement options to improve the quality of service delivery and pursue opportunities for global process delivery in line with best practice

* Provide metrics and reports on travel compliance, spend, and KPIs.

* Accountable for service delivery against agreed and evolving KPI's and service partnership agreement

* Schedule quarterly reviews with travel vendors

* Recommend key process improvements leveraging fact-based analysis

* Drive cost saving opportunities where feasible

* Resolve issues and escalations efficiently and effectively

* Provide training & communications to internal and external stakeholders

* Administer and Report on Traveler Surveys

* OBT - ensure that travel policy rules are programed correctly, test various rules for different levels and countries (POS), verify that OBT's messages and "pop-ups" for travelers are accurate and reflects latest travel policies

* Participation in Xylem Watermark volunteer activities



Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:



* Bachelor's degree in Business, Finance or Accounting related field or equivalent work experience

* 3+ years recent experience in global Corporate Travel, Meeting & Event Management environments or on Travel Supplier side (TMC, airline, hotel, Travel Technology).

* Ability to communicate effectively (both orally and in written form) with stakeholders and have a solution driven mindset

* Technology savvy with extensive knowledge and skill in Excel, Word, and PowerPoint.

* Strong analytical skills to effectively analyze data and build meaningful reports, metrics, and charts

* Must have strong knowledge of travel technology tools including travel management reporting tools

* Result focused, with evidence of actively driving change and supporting best-practice goals

* Proven experience and ability to resolve and problems and challenges, by performing root cause analysis and establishing preventative measures to eliminate re-occurrence.

* Demonstrated ability to build and maintain effective working relationships across functions, organizations, and suppliers/vendors

* Excellent organizational skills, and ability to work independently in a fast-paced environment handling multiple projects at the same time.

* Strong customer service skills (servicing travelers, executives, and Executive Admins)



Preferred Qualifications:



* Understanding of TMC business models, GDS/NDC environment, OBT (Concur, Expense & Travel, KDS Neo, GetThere, Ctrip) and associated technologies.



We Offer You More Than Just "A Job"



* Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees' professional growth and continuous learning.

* Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

* Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

* Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women's, LGBT+ and Allies, Veteran's, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.



Physical Demands/Work Environment:



(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)



* Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

* Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company. (Less than 10%)

* Standard for salaried employees with ability to manage some variation in work demands day to day and month to month.



Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



Further, if the Company determines this role may be performed in or from Colorado, the salary range is $75,000 to $90,000. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Keywords: Xylem Inc., Miami , Global Travel Operations & Technology Lead (Remote), IT / Software / Systems , Miami, Florida