Manager ITRRT, Technology & Digital, FT, 8A-4:30P
Company: Baptist Health South Florida
Posted on: January 25, 2023
Baptist Health South Florida is the largest healthcare
organization in the region, with 12 hospitals, more than 24,000
employees, 4,000 physicians and 100 outpatient centers, urgent care
facilities and physician practices spanning across Miami-Dade,
Monroe, Broward and Palm Beach counties. Baptist Health has
internationally renowned centers of excellence in cancer,
cardiovascular care, orthopedics and sports medicine, and
neurosciences. A not-for-profit organization supported by
philanthropy and committed to its faith-based charitable mission of
medical excellence, Baptist Health has been recognized by Fortune
as one of the 100 Best Companies to Work For in America and by
Ethisphere as one of the World's Most Ethical Companies.Everything
we do at Baptist Health, we do to the best of our ability. That
includes supporting our team with extensive training programs,
millions of dollars in tuition assistance, comprehensive benefits
and more. Working within our award-winning culture means getting
the respect and support you need to do your best work ever. Find
out why we're all in for helping you be your best.Description Excel
in managing ITRRT team to lead and work with clinical, operational,
executive, medical staff and system engineers ensuring maximum
availability of desktop support providing high quality technical
and application triage support. Manage the BHSF workstation
implementation and support process ensuring maximum availability of
desktop tools, ensuring that documentation and procedures are
defined to assist CTTs with installs, support and repair of
hardware and software. Responsible for leading, analyzing, problem
solving and implementing solutions quickly during times of
unplanned crisis as well as day to day support issues. Manages
staff with direct and indirect reporting relationships, at
different locations, ensuring support is available 24x7x365 for all
BHSF sites. Responsible for effectively managing CTT resources for
projects and support assignments. Point of escalation to both
facility and IT leadership to creatively resolve issues maintaining
a high level of trust and confidence. Communicate to Director and
AVP; escalates appropriately and timely when indicated. Recommend
and specify technology solutions, along with participation as a
team member in project implementations. Participate in IT budget
process related to hardware support, including repairs and
anticipated projects.Estimated salary range for this position is %
- % / year depending on experience.Qualifications
- Degrees: Bachelors
- Additional Qualifications: BS/BA in Computer Science or a
related field and 8 years IT experience with a minimum of 3 years
in a supervisory role, or an equivalent combination of IT
- Experience managing the day-to-day operations of enterprise
desktop service center individuals with various technical
backgrounds who will provide quality desktop and client support to
the enterprise. In depth knowledge of Windows, client application,
print management and network concepts and topology.
- Mac operating system knowledge preferred.
- Capable of executing enterprise technical, client application
and desktop vision.
- Ability to plan, implement and support various types of IT
equipment, including enterprise print management.
- Must possess the majority of the role specific competencies and
professional qualities described in the job/summary purpose.
- Must be able to lead and manage the work of others without
compromising client satisfaction.
- Prudent budget oversight, expense and FTE management is
- Self motivated and multi-task oriented with the ability to
learn new concepts and job requirements quickly. Knowledge of the
healthcare environment is highly desirable.
- Strong analytical skills are mandatory.
- Excellent written, verbal and organizational skills are
- Minimum Required Experience: 8 Years Job: TechnologyPrimary
Location: MiamiOrganization: CorporateSchedule: Full-timeJob
Posting: Oct 4, 2022, 8:24:01 AMUnposting Date: Ongoing
Keywords: Baptist Health South Florida, Miami , Manager ITRRT, Technology & Digital, FT, 8A-4:30P, IT / Software / Systems , Miami, Florida
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