IT Field Service Technician
Company: Invizio
Location: Miami
Posted on: January 27, 2023
Job Description:
SUMMARY
This is a full-time IT field service position. Candidates are
expected to have intimate familiarity and be comfortable supporting
clients with current business technology solutions. These include
but are not limited to, the Microsoft suite of products (Windows
desktop and server operating systems), Microsoft 365, Google
Workspace, Apple MacOS, Security software (endpoint protection,
endpoint encryption etc), and network devices, including smart
switches, routers, firewalls etc.
REQUIREMENTS
Candidates who do not fulfill these requirements will not be
considered. This position has a few non-negotiable requirements,
they include:
- Strong interpersonal, verbal and written communication skills.
Strong command of the English language.
- Strong customer service orientation is a must. Candidates must
be comfortable interacting with clients, vendors, and partners on
the phone and via email.
- Strong troubleshooting skills and technical knowledge
- Ability to prioritize, schedule, coordinate and manage a
variety of activities and projects
- Reliable internet access.
- Be able to lift and carry up to 50 pounds
- Have a current valid driver's license
- Have reliable transportation
- Be willing and able to travel to various client locations
throughout South Florida
- Have experience with PSA software or similar ticketing/help
desk software
- Have experience with RMM software or similar agent based
management toolsRESPONSIBILITIES
Candidates will be responsible for providing technical support to
clients. This will primarily involve onsite support to various
clients in South Florida (Miami-Dade, Broward, Palm Beach) but may
at times include remote support (as needed). Responsibilities will
also include but are not limited to:
- Performing timely recognition, isolation, resolution and
follow-up of submitted help desk tickets
- Providing detailed documentation of work done
- Installing, configuring, and troubleshooting desktop hardware
and peripherals
- Installing, configuring, and troubleshooting Windows 7 through
Windows 10 and desktop applications
- Re-installing Operating systems on desktops and laptops as
needed
- Delivering, physically installing and, configuring equipment
and devices (computers, switches, firewalls, printers etc)
- Installing, configuring and, repairing desktop and network
printers
- Assisting with security-related updates or patches (for
computers, network equipment, printers etc)
- Creating and updating client network documentation
- Performing other duties as assignedQUALIFICATIONS
Candidates must have the following qualifications:
- Strong customer service orientation is a must. Candidates must
be comfortable interacting with end users both over the phone and
in person.
- Strong interpersonal and communication skills. Strong command
of the English language is a requirement.
- Candidates must demonstrate the ability to communicate with
other technical personnel using precise technical terms.
- Ability to quickly learn new systems and software
applications.
- Technical certifications (i.e. A+, Network+) and/or degree (2
or 4 year) in Computer Science, Engineering or IT related field of
study .
- At least two (2) References will be requested.
Additionally, candidates must have a practical understanding of and
ability to configure and troubleshoot:
- Windows Desktop Operating Systems (Windows 7 through Windows
11)
- Apple Desktop Operating Systems (MacOS)
- Windows Server Operating Systems (Windows Server 2008 through
Windows Server 2022)
- Standard Desktop Applications (Microsoft Office, Adobe Acrobat
etc.)
- Server Applications (Microsoft Exchange Server, Microsoft SQL
Server)
- Multiple Internet Browsers (Microsoft Internet Explorer & Edge,
Mozilla Firefox, Google Chrome etc.)
- Anti-Virus/Anti-Malware Software (Norton Antivirus, McAfee,
Malwarebytes etc.)
- Unified Communications Technologies (On-premise and hosted
VoIP)
- Hosted Collaboration platforms such as Microsoft Office 365 and
Google Workspace
- Computer hardware (desktop and laptop)
- Networking technology (Routers, firewalls, switches, wireless
access points etc)PREFERRED EXPERIENCE
- IT Technical Support: 3-5 years (Candidates that do not have at
least 3 year of experience will not be considered).
- Previous experience at an IT Support or Managed Services
Provider is preferred
- Proficient in English (verbal and written). Spanish proficiency
is a plus.OUR IDEAL CANDIDATE
If you demonstrate and identify with the following traits then you
may be the right fit for Invizio. Are you:
- Passionate about technology?
- Constantly developing new skills?
- An Outstanding problem solver?
- A Strong communicator?
- A Professional?
- Customer focused?
- Detail oriented?
- A Team player?
- Self directed?
- Dependable?
- Ambitious?BENEFITS
All Invizio Team Members enjoy the following benefits:
- Company provided laptop and related equipment
- Group Health Insurance
- Life, Vision and Dental Insurance
- 401(k) Program
- A human-first approach to Paid-Time-OffSELECTION PROCESS
Please note that only candidates selected for interviews will be
contacted. Candidates will be required to complete a technical
assessment to demonstrate their knowledge and skills, have one
phone interview and, may have up to three (3) video interviews.
ABOUT INVIZIO
At Invizio we are dedicated to helping businesses maximize their
use of technology. We strive to empower our clients in their
missions by applying our knowledge and expertise to a wide range of
technologies.
We were founded in 2008 with a vision to serve small and mid-sized
businesses and organizations as their single point of contact for
all things technology, we serve clients in a variety of industries
as a trusted partner, advisor and advocate.
Keywords: Invizio, Miami , IT Field Service Technician, IT / Software / Systems , Miami, Florida
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