Executive Director, Technical Program Management - Public Sector - Remote

Company: TTEC
Location: Miami
Posted on: March 19, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As an Executive Director, IT - Public Sector working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be Doing The Executive Director, IT is a leadership role responsible to ensure the needs of Public Sector are being represented, evaluated, pursued, and delivered. You must be able to collaborate and lead others thru influence. You will be responsible to communicate, lead and drive IT teams to deliver: architectures, solutions, and designs; roadmaps, project artifacts, milestones and deliverables; client communications and reporting. Remain as the single point of contact, communications and accountability throughout the operational support life cycle. Collaboration will be key, as the role is the key influencer for technology enablement of Public Sector's strategic and operational plans. - You'll report to the VP, Application Services. - You will also work directly with the SVP of Public Sector and other key appointed leaders. - - - The role will report into the CIO organization and have direct accountability for technology results of the Public Sector business.During a Typical Day, You'll

• Collaborate with Public Sector executive leaders and global IT leaders on key unit needs; leading executive level status and reviews on progress and initiatives.
• Active member in Public Sector Portfolio leadership meetings providing insight on key initiatives from a technology perspective.
• Driving distinct solutions targeted for the Public Sector business while leveraging connected solutions that serve the broader business
• Creating and evolving a short and long term roadmap in alignment with Public Sector needs and overall IT direction.
• Leading technical account managers to work with clients and account leaders on understanding their business, managing change, and driving forward
• Working with Finance on budgeting, forecasting, and financial oversight for IT spend supporting Public Sector
• Extensive ability to champion technology solutions enabling the company to win business and deliver on client program requirements
• Exceptional presentation skills of technology solutions and/or offerings to clients' C level personnel and technologists
• Drive collaboration with internal partners such as Solutions, Pricing, and Technology delivery to cost and defend technology solutions, supporting sales efforts while protecting the interest of TTEC's shareholdersWhat You Bring to the Role
  • U.S. Citizen with ability to be adjudicated to work with Federal government units (e.g. FEMA) required.
  • Direct experience leading significant projects or technology functions in the public sector arena required.
  • Solid understanding of technology components utilized in contact centers including omnichannel, CRM, networking, workforce management, quality, reporting, security, and data analytics solutions.
  • 12 years IT Leadership experience
  • Bachelor's degree in computer science, electrical engineering, IS, IT, or equivalent technical training experience
  • Depth of understanding of networks, applications, voice and data connectivity, assessment, and analysisWhat You Can Expect
    • An annual incentive program
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off
    • Tuition reimbursement and access to thousands of free online coursesVisit www.mybenefits.ttec.com for more information. The anticipated range is $170,000 - $190,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote#LI-TS1

Keywords: TTEC, Miami , Executive Director, Technical Program Management - Public Sector - Remote, IT / Software / Systems , Miami, Florida