Event Technical Lead, Audio Visual - Hyatt Regency Miami
Company: Encore Global
Location: Miami
Posted on: May 28, 2023
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Job Description:
Position OverviewThe Technical Lead is responsible for
intermediate level set up and operation of small to large-scale
audiovisual systems in a hospitality environment while ensuring
complete customer satisfaction. This position reports to an
Operations Manager, Operations Director, or Director of Event
Technology.Key Job ResponsibilitiesEquipment Operation---
Responsible for accurate and timely setup, operation, and breakdown
of intermediate audiovisual equipment.--- Troubleshoot technical
issues and resolve problems quickly as they arise.--- Complies with
all Company security and safety measures.--- Ensures equipment is
secure from theft and/or damage when in use.Customer Service---
Provides excellent service and strive to exceed the expectations
and needs of internal and external customers.--- Be a leader,
mentor and coach for other Technicians on Encore's Delivering World
Class Service philosophy.--- Maintains a positive relationship with
all clients through effective communication.--- Meets with guests
on site to ensure that their needs are met and the equipment setup
is working properly.--- Monitors events and checks in on customers
throughout the day.--- Understands and fosters the hotel/client
relationship.Technical Ability--- Understands the technical aspects
of the job and demonstrates advanced operational ability to
troubleshoot and problem solve with equipment and software
issues.--- Anticipates equipment challenges and changes in a timely
and professional manner.Systems Knowledge--- Understands company
processes, follows procedures and completes systems entry and
paperwork accurately.--- Uses the equipment sheets to determine the
equipment scheduled for set up and for strike.--- Interacts with
other staff and outside vendors for equipment.--- Increases revenue
by utilizing floor up-selling techniques.--- Work with clients to
finalize invoices.--- As needed, work within Encore systems and
applicationsJob Qualifications--- High school diploma required.
Associate's degree is preferred.--- Encore Technical Level 3
Certification is required. New Encore team members must be
certified by their location within 30 days.--- 1 - Encore Technical
Level Two Core Certification is required (Audio, Lighting,
Projection, Video, Scenic). New Encore team members must be
certified by a qualified proctor within 60 days.--- 2-3+ years of
customer service or hospitality experience is preferred.--- 2-3+
years of audio visual experience is required.--- A valid driver's
license is required for team members in positions that may operate
Company vehicles--- Additional DOT requirement may need to be met
if applicable.Competencies--- Ownership---
Hospitality---Professionalism---Responsiveness--- Safety
Conscious--- Decision Quality--- Tech Savvy--- Communicates
Effectively--- Drives Results---Instills TrustWork
EnvironmentHotelWork is performed in a hotel/convention center
environment with moderate exposure to outdoor temperatures and to
dirt, sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members will use high-end
audio visual equipment and electrical components, and will be
exposed to heights via lifts and ladders. Team members may be asked
to work in multiple hotel locations. Working times will include
irregular hours and on-call status including days, evenings,
weekends and holidays. Team members must adhere to appearance
guidelines as defined by Encore based on an individual hotel or a
representation of hotels in that city or area. WarehouseWork is
performed at event venues as well as in a warehouse environment.
Team members must adhere to appearance guidelines as defined by
Encore based in a warehouse environment and when traveling, on an
individual venue or a representation of venues in that city or
area. When in the Warehouse, work will be completed in an
environment with exposure to outdoor temperatures and to dirt, sand
and/or dust. The working conditions will vary between moderately
quiet to noisy volumes. Team members may use high-end audio visual
equipment and electrical components. Working times may include
irregular hours and on-call status including days, evenings,
weekends and holidays.
Keywords: Encore Global, Miami , Event Technical Lead, Audio Visual - Hyatt Regency Miami, IT / Software / Systems , Miami, Florida
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