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Technical Support

Company: TalentBurst
Location: Miami
Posted on: May 28, 2023

Job Description:

Job Description
Technical Support - Entry Level
Location: Miami, FL
Duration: 1.5 Months with multiple extensions
The main function is to manage the operational service and support needs for online banking members and associations in a help desk environment.

  • Providing information and direction for customers regarding online banking services, operating rules, integrated billing, and general authorization and chargeback transaction research
  • Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Act as escalation point for clients/customers
  • Approve the referral of unresolved customer grievances to designated departments for further investigation
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Solicit sale of new or additional services or products
  • Report on help desk activities to executive level management Skills:
    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
    • Ability to work independently and manage one's time (Required)
    • Ability to accurately document and record customer/client information (Required)
    • Leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
    • Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)
    • Mac and PC troubleshooting, log-in assistance
    • Ability to follow instructions Education/Experience:
      • High School Diploma or GED required
      • 2-4 years financial services related experience required credit/debit card experience preferred

Keywords: TalentBurst, Miami , Technical Support, IT / Software / Systems , Miami, Florida

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