Field Service Mechanic - Florida
Company: Sudden Service, Inc.
Posted on: September 18, 2023
Basic Purpose: The accountability of this position is for the
continuation of excellent customer relations between TMW and
customers of new and used equipment by providing prompt and
efficient service as authorized by customer and as assigned by the
Service Supervisor.Nature and Scope: This position reports to the
Service Supervisor from whom work assignments are received. Parts
are requisitioned and reports are submitted through that office.
Since some of the service calls are as a result of incumbent's
contacts or solicitations, the Field Service Mechanic is required
to keep his supervisor informed of his activities and any change in
his schedule. Servicemen are usually assigned to a territory, but
are called upon to assist in other areas as required. Some may not
be attached, but "float" on special assignments or to fill in as
needed. This "Service after Sales" contact helps to enhance company
image and reputation in the field and directly affects repeat
sales. The incumbent develops a personal relationship with the
customer and establishes a source for service and parts, showing a
positive and concerned interest in customer needs evidenced as
follows: (a) upon delivery of a machine - assembling, if necessary,
performing inspections, training operator in machine operation, its
functions and capabilities, setting forth warranty and maintenance
requirements; (b) making routine calls as time permits; (c)
performing prompt and satisfactory repair or replacement service;
(d) correct reporting of time, parts, travel, etc., to assure
correct billing. The above accountabilities require some vocational
training and formal schooling in hydraulics and diesel engine
repair. The position calls for considerable experience as a general
mechanic and additional experience in welding, hydraulics and
diesel engine repair. Some of this training and experience may be
acquired at TMW, to gain familiarity with the product, its parts,
and assemblies, its literature, and the company policies affecting
warranty. The incumbent is called upon to interpret blueprints,
wiring and hydraulic diagrams, parts catalogs, lubrication charts
and repair manuals. He must show versatility and ingenuity to get
the machinery operating in the least possible time. Customer
satisfaction is the ultimate goal.Principal Accountabilities:
- Consults with Service Supervisor to plan effective work and
travel schedule, giving priority to customer need, considering
location of machine and availability of parts.
- Diagnoses malfunctions; repairs and/or replaces worn and
defective parts; installs new assemblies, adjusts devices and
controls - to correct malfunctions and to keep machines in
- Provides tools and parts and arranges for facilities to perform
repair work (usually on customer premises).
- Inspects, operates and tests machine upon initial delivery, at
specified inspection intervals and upon completion of any repair
work to ensure proper functioning of equipment and its
- Reports to Service Supervisor such information as name of
customer, description of machine, nature of malfunction, the time
involved in working, driving, and waiting, mileage, etc., so that
proper accounts can be charged and proper billing can be made.
- Strives to increase technical skills through attendance at
company-sponsored vocational schools, annual training meeting of
departmental personnel and reading of technical literature.
- Promotes and enhances company image by maintaining a neat,
personal appearance and by keeping the service truck in a clean,
polished, and orderly condition.
- Experienced or advanced servicemen are expected to serve as
troubleshooters on recurring or unusual problems, conferring with
Engineering, Manufacturing, and other service personnel to
- Experienced or advanced servicemen will be expected to train
new servicemen or to supervise a team of servicemen in the
assembling or servicing of large units or in a joint effort on
large repair jobs.Educational Requirements:
- Some vocational or formal schooling in hydraulics and diesel
- Three years on the job experience in diesel mechanics and
hydraulics. Schooling in these fields could substitute for some of
the job experience.
- Basic computer skills required.
- Must be able to read and interpret blueprints and other
- While it is not a requirement that the FSM pass the AWSD14
Welding Test, the incumbent is required to pass the tacker test.
The FSM is encouraged to practice and improve welding skills to
pass the AWSD14 Welding Test in order to be considered for future
- This job requires stooping, bending, climbing, and capability
of lifting up to 50 pounds.Other Job Requirements:
- Incumbent must have a valid driver's license and a good driving
record, since employee will be driving company owned vehicle and
will be covered under corporate insurance which has strict coverage
- Incumbent will be required on occasion to stay overnight at out
of town locations.
Keywords: Sudden Service, Inc., Miami , Field Service Mechanic - Florida, IT / Software / Systems , Miami, Florida
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