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Lead Technical Support Specialist

Company: Honeywell
Location: Miami
Posted on: November 17, 2023

Job Description:

Innovate to solve the world's most important challengesThe main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers.-- Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the - HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency.------Job Duties----- Can independently troubleshoot and repair complex issues------- Can program more than one system----- Perform system back-ups and install appropriate updates and patches----- Run one-off problems, scenarios, and integrations based on the needs of the customer----- Program EBI's------- Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)----- Complete required documentation for work performed or other contractual obligations------- Proper use of safety personal protection equipment----- Security and other clearances as required by customer--Basic Qualifications----- 2 years of experience----- Certifications required for system specific work----- Ability to work independently 75% of the time----- High School Diploma or equivalent----- Ability to travel throughout the service area, with occasional overnight stays----- Valid Driver's License and driving record acceptable to Honeywell----Preferred Qualifications----- 5 years of experience----- Technical Training--Additional Information

JOB ID: HRD208205Category: Customer ExperienceLocation: 9315 NW 112th Ave,Miami,Florida,33178,United StatesNonexemptCustomer Experience (GLOBAL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Miami , Lead Technical Support Specialist, IT / Software / Systems , Miami, Florida

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