Lead Technical Support Specialist
Company: Honeywell
Location: Miami
Posted on: November 17, 2023
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Job Description:
Innovate to solve the world's most important challengesThe main
function of this position is to respond and resolve complex service
calls providing technical support and troubleshooting to Honeywell
customers.-- Additional responsibilities related to the technical
delivery of small service jobs, time and work material, and
preventive maintenance may be assigned as well. These customers
will have various products installed that fall into the - HVAC,
automation controls, life safety, fire, and security systems
category as well as their associated computer systems. Level 3
Technicians will be expected to coach and mentor more junior
technicians. The goal is to ensure system up-time and
efficiency.------Job Duties----- Can independently troubleshoot and
repair complex issues------- Can program more than one system-----
Perform system back-ups and install appropriate updates and
patches----- Run one-off problems, scenarios, and integrations
based on the needs of the customer----- Program EBI's-------
Understand and apply knowledge of virtual machines, system imaging,
and networking to serve the needs of the customers (may need to
possess certifications)----- Complete required documentation for
work performed or other contractual obligations------- Proper use
of safety personal protection equipment----- Security and other
clearances as required by customer--Basic Qualifications----- 2
years of experience----- Certifications required for system
specific work----- Ability to work independently 75% of the
time----- High School Diploma or equivalent----- Ability to travel
throughout the service area, with occasional overnight stays-----
Valid Driver's License and driving record acceptable to
Honeywell----Preferred Qualifications----- 5 years of
experience----- Technical Training--Additional Information
Keywords: Honeywell, Miami , Lead Technical Support Specialist, IT / Software / Systems , Miami, Florida
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