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Web Business Analyst

Company: TBC Corporation
Location: Palm Beach
Posted on: July 16, 2019

Job Description:

Web Business Analyst DescriptionThe Senior Technical Business Analyst would be responsible for managing TBC's web optimization projects, release cycles, overall web operations and recommending best practices for solutions based on user/business needs. The Business Analyst will provide strategic recommendations and map business requirements and solutions to system/technical requirements.Company OverviewFor 60 years, TBC Corporation (TBC), one of North America's largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB, Tire Kingdom, Merchant's Tire, Big O Tires and Midas. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.Job ResponsibilitesCommunicate professionally as the primary point of contact amongst business units and franchiseesCollect, analyze and document business requirements and transfer knowledge to the development team.Prepare accurate and detailed requirement specification documents, user guides and functional specification documentsDesign and execute test scenarios as well as manage BUAT when neededPerform detailed technical analysis of bugs and data issuesProject management of releases and enhancementsPrepare documentation and presentations to update business and franchisees of current releases/enhancementsDocument current functionalities and assist with user training documentationOversees, and has accountability for the successful completion of assigned projectsIs able to effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive level project sponsorsWork with UI/UX team members to obtain solutions for best user experienceManage and maintain the collective projects and enhancements around existing platforms including A/B testing and website content publishingWork with Digital Analytics team to better understand optimization opportunities and enhancements for each environmentImplement Web solutions by planning project life cycle, monitoring project progress, tracking action items, researching and resolving issues, escalating issues to appropriate team membersWork cross functionally with IT, Operations, Merchandising, Marketing, Strategic Analytics, UX/UI, Vendor support groups, POS team, Franchisees and Business OwnersManage and communicate project priorities and release notes to the organizationManage the process by which the organization inputs ideas and requests into the Web & eCommerce TeamGenerate new and measureable business results that support the overall digital visionCreate documentation of process flowsQualifications3+ years of experience in one/many of the following fields: Technical Business Analyst, Web Project Management/Operations, Internet applications, digital marketingeCommerce experience - preferredStrong leadership skills with the ability to motivate a dynamic and creative team to detailed project timelinesExcellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences including executive managementDetail oriented team player and strong team management skills Ability to thrive in a fast paced, high growth environment and work collaboratively with colleagues and staffProficient with all Microsoft Office applicationsBenefitsCompetitive compensationTuition reimbursement401k plan with a company match. Immediate 100% vestingComprehensive benefits including medical, dental and visionCompany paid short term disability and employer subsidized long term disabilityCompany paid life insuranceGenerous paid vacation and paid time offPurchase discount programEmployee assistance programFlexible spending accountDiscounted tire and automotive servicesAnd more!TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Keywords: TBC Corporation, Miami , Web Business Analyst, IT / Software / Systems , Palm Beach, Florida

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