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Help Desk Analyst I

Company: Robert Half Technology
Location: Miami
Posted on: September 15, 2019

Job Description:

You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. Located in Miami, Florida, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role. Major responsibilities - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Spot recurring technical issues and deploy solutions to address the root of the problems - Help and follow up on technical help tickets submitted via phone, email, and walk-ups- Knowledge of Microsoft Office 365 - Apple Macintosh experience - Deep understanding of customer service - Comprehension of basic networking concepts - Strong problem-solving skills - Experience in user administration and bug fixing in a client server environment - Background in installing and configuring operating systems, networked and local printers, and business applications - IT support ticketing system experience desired - provided by Dice

Keywords: Robert Half Technology, Miami , Help Desk Analyst I, IT / Software / Systems , Miami, Florida

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