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Client Success Manager

Company: Kforce Technology Staffing
Location: Miami
Posted on: October 13, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Client Success Manager in Miami, Florida (FL). The Client Success Manager or CSM has a rapidly expanding role in the company. The client success manager role leads the push to transforming client engagement from a traditional reactive to a proactive mindset. The CSM is one of the main pillars of growth within the client.Below are the core areas of responsibility for the CSM:Customer Onboarding:* New client onboarding is the most important task for any CSM; For best results, clients must be taken through the shortest path to value so that they can get some ROI (Return on Investment) as soon as possible; This will help them realize the importance of the client's products; Its well proven time and again that the seeds of churn or growth are sown earlyAccount Escalations:* Support or response to any alerts, red flags, poor health; It can also be directly from a client reaching out for some issue or any critical or overdue client support ticket; This ensures that the CSM controls the fire when it is small and manageable; Also the client feels that the CSM is always there to help them when required and helps to build a relationship; This is helpful during renewal time when the CSM can present complementary products and services to the clients as they are guided to achieve necessary goalsBilling and Renewals:* Customer billing and renewals are what keep the revenue coming in; The CSM will follow up on renewals and invoices to avoid any last-minute surprisesREQUIREMENTS:* To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed* Relevant education and/or training will be considered a plusKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Miami , Client Success Manager, IT / Software / Systems , Miami, Florida

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