Bilingual Customer Care Rep

Company: Kelly Services
Location: Miami
Posted on: January 17, 2020

Job Description:

Hello, My name is George Rogers and I am a Recruiter with Kelly Services, Inc., a Fortune 500 workforce solutions company. We are currently seeking to fill an Indirect Procurement Lead position in Charlotte, NC. I have attached the details of the opportunity below: Duration: 6 months Pay: $50.00 - $55.00/HOUR Job Description: The Sourcing group strategically sources and manages a combination of commodities/categories in support of Sourcing and Procurement Solutions (SPS) objectives. By utilizing the SPS Strategic Sourcing Methodology, SPS will deliver procurement value and enable clients to deliver on their commitments through careful contract negotiating and securing value-added discounts for our clients. A Sourcing contractor strategically sources and leads a combination of assignments and commodities/categories of moderate to high complexity and risk, in support of Sourcing & Procurement Solutions (SPS) objectives. This role will be responsible for indirect services spend categories, with a focus on Call Centers, Business Process Outsourcing (BPO), certain Professional Services (such as Legal, Tax and Audit), and various insurance industry-specific indirect services related to insurance underwriting operations. This role has responsibility to manage relationships and consult with key clients by coordinating and or leading sourcing/project teams and advisory boards. This role utilizes the Strategic Sourcing Methodology to deliver procurement value which enables clients to deliver on their commitments. This role independently recommends and develops policies, procedures and reports to govern internal usage of moderate to high complexity spend categories, and independently drafts communications, compliance/usage reports, memos, presentation materials, and demand management policy/guidelines in support of assigned commodities/ assignments. Sourcing & Category Management Proactively assess sourcing and category opportunities by gathering spend information, company purchasing patterns, competitive position, structured analysis of supplier/category industry, economics, market conditions, and expiring contracts; make recommendations based on these findings. Collaborate with clients to understand their business needs and objectives and establish requirements. Establish sourcing strategies which include evaluation of sourcing alternatives, identifying the sourcing approach, and establishing project plan / timeline to deliver an effective sourcing solution. Effectively drive execution of the sourcing strategy for key projects which includes ability to create and utilize the most appropriate sourcing tools / templates, align business client needs, identify supply alternatives (inclusive of diverse suppliers), effectively communicate with suppliers, and influence cross functional teams / advisory groups. Develop supplier selection criteria and gain client alignment; facilitate cross functional teams to evaluate supplier responses to select finalists (participate if appropriate) and effectively communicate the impact of sourcing decisions to involved clients, management, impacted employees and suppliers, as appropriate. Negotiate contract terms and perform all aspects of the contract process: Gather, develop and document client requirements. Establish and execute a negotiation strategy. Conduct contract and price negotiations with supplier. Collaborate and communicate with Information Security, Legal, Privacy, Risk Management, Treasury, and internal client throughout the contracting process to develop and document final terms and conditions that comply with requirements. Execute all contracts in the contract repository. Develop and execute an overarching category strategy and plan for applicable categories. Supplier Management Perform all aspects of the Supplier Performance Management (SPM) process for assigned commodities including contract inventory, segmentation, risk assessments, contingency planning and validation of right pricing. Create and implement SPM plan and internal compliance standards and measurements. Document supplier performance measurements that ensure achievement of client goals. Conduct business reviews with suppliers and internal clients to measure supplier performance, contract adherence and participate in issue resolution. Maintain contact and network with supplier community for assigned commodities. Other Responsibilities Strengthen, expand, share, and utilize internal and external relationships. Provide effective communication (written, conversation) for high complexity topics to influence and gain acceptance and approval of ideas, proposals and solutions. Lead discussions with internal clients, expense managers, and key stakeholders to develop and implement demand management guidelines to govern the use of assigned commodities. Measure and manage internal compliance with demand management guidelines and take corrective actions as appropriate. Knowledge/Skills/Abilities/Experience: Bachelor's degree in business, supply chain, or related field. MBA a plus CPM and/or CPSM certification preferred 10 years of procurement experience Demonstrated knowledge and experience in the assigned spend categories strongly preferred Advanced knowledge of procurement techniques and principles Sourcing process, negotiations, contracting, supplier management, supplier diversity, industry/trend analysis, metrics/measurement, etc. Procurement tools (i.e., financial reporting tools, contract management tool, reverse auctions, etc.) Sourcing for high complexity commodities/categories Advanced experience with RFP development and execution Strong negotiation experience Effective communication and interpersonal skills, to interact independently with both internal customers and external suppliers at all staff levels Project management and organizational skills Ability to prioritize projects and review with management Advanced analytical capabilities, including cost models Ability to conduct issue analysis, solution development, and conflict resolution Customer focus Ability to influence actions/decisions of customers and suppliers (at all levels) Formulate strategies and approaches to achieve project objectives Awareness of corporate and SPS goals Ownership of and input into departmental direction Proficient in Microsoft Office Suite (e.g. Word, PowerPoint, Excel) Demonstration of continued development via obtainment of professional designations (e.g., CPM, CPSM) Important information : This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the "SUBMIT RESUME" button below. If you have questions about the position, you may contact the recruiter recruiting for this position ( [Click Here to Email Your Resum--] ), however, your resume should be uploaded via the "SUBMIT RESUME" button included within Why Kelly -- ? As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Miami , Bilingual Customer Care Rep, Other , Miami, Florida