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Conversational UX/UI Designer

Company: Robert Half
Location: Miami
Posted on: July 1, 2020

Job Description:

Description For immediate consideration please send your updated resume and portfolio to Leah.FeilerCreativeGroup.com Conversational uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to create conversational designs (Voice, Chats, and upcoming voice technology trends) for company projects and initiatives.Analyzes business requirements, company services products, production systems, other designs, and information from usability or focus group studies, to provide interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels. Plays a key role as the subject matter expert in company's conversational channels and performs a liaison function between the business requesters and technical resources, ensuring that business goals are translated into specific requirements that can be delivered given available technology and timelines. Job Overview -Design Voice User Interfaces (VUI) and User Experience (UX) solutions for company transactional processes and customer interactions with company systems for all conversational processes. -Analyze multiple information sources and complex processes to understand needs and propose solutions. Information to analyze includes business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user feedback (from interviews, feedback tools, direct observation, focus groups, or usability studies). -Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice and or conversational interaction and design ideas. -Creates voice user interface (VUI) design and conversational process design documentation in collaboration with the Sr. UX Designer Architect, Product Owners, and IT Dev. -Creates guidelines, detailed requirements, and resources for third-party developers to assist in VUI design and prompt writing. Requirements -BS in Industrial Engineering, Information SystemsSoftware EngineeringTelecommunications Engineering or Digital majors. Other Engineering disciplines may also be considered. -Ability to translate conceptual ideas into compelling customer experiences, flows, wireframes, and voice interaction design. -Creative design thinking, strong analytical and problem solving skills. -Proactive, Self-motivated with little or no supervision. -Passion for Innovation and conversational channels -Common sense to identify a problem and propose a solution that is operational and feasible. -Attention to detail is essential. -A high level of motivation and flexibility are critical. -Eagerness to learn and grow and desire to thrive in a fast-paced environment. -Passion for Innovation and conversational channels -A passion for building great user experiences, and for great design. -Ability to communicate ideas in a detail oriented manner to a diverse audience and constructively integrate feedback. -Excellent English communication skills, both verbal and written, listening skills and non-verbal communication skills. -Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc). Additional Preferred Skills (these are a plus) -Bilingual (EnglishSpanish). -SQL knowledge. -Experience with prototyping and design tools Axure RP Pro, Microsoft Visio, etc. -Design principles andor Human-Centered interaction experience. -Design experience in conversational systems. The Creative Group (TCG), a Robert Half company, matches creative, digital and marketing professionals with some of the best companies on a freelance, project or direct-hire basis. At TCG, we understand that you have a real passion for your work, and we spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our personalized approach, innovative matching technology and global network with local market expertise help you find the creative, marketing and digital jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local TCG office at 888.490.5565 or visit www.roberthalf.comjobscreative-group to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 The Creative Group. A Robert Half Company. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Miami , Conversational UX/UI Designer, Other , Miami, Florida

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