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Patient Financial Navigator

Company: iRhythm
Location: Miami
Posted on: September 13, 2020

Job Description:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.

About this role:

The Patient Financial Navigator can work remotely from anywhere in the U.S. and is responsible for providing accurate, high quality and efficient customer service to iRhythm’s patients throughout the United States. This position is responsible for being a part of a high volume inbound call center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily workload consists of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a call center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities include:

Ability to work 8:00-5:00 Pacific Time. This translates to 9:00-6:00 Mountain Time, 10:00-7:00 Central Time or 11:00-8:00 Eastern Time .

Answering inbound calls of our Advocacy Call Center

Provide an estimate of the potential patient responsibility based upon the benefits coverage

Make outbound phone calls to patients to discuss payment options

Document in Salesforce all details surrounding patient’s heathcare benefit coverage and recommend appropriate payment options, if needed.

Update records with complete patient and insurance information

Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations

Comfortable and capable utilizing various communication tools including IM and video conferencing to enable virtual work collaboration

Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-in’s with managers and/or team leads.

Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics.

Produce high quality, high volume work by leveraging self-motivation and initiative in a remote work environment.

Assist and cross train in other departments as business needs dictate and during critical times.

About you:

High school diploma required. Bachelor’s Degree, or relevant experience in healthcare preferred.

2-3 years of experience with health insurance, benefits investigations, and reimbursement, along with billing and coding

2-3 years of experience providing patient communications and financial counseling for a healthcare provider, preferably in a call center environment

Excellent communication and customer service skills with a focus on assisting patients in a healthcare environment

Strong attention to detail, time management and organizational skills

Experience with Microsoft Office and Customer Relationship Management systems required. Salesforce experience preferred

Possess a secure work area conforming to HIPAA guidelines

Self-awareness to find creative solutions to remote challenges

Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions.

What's in it for you?

This is a full-time position with a competitive compensation package, excellent benefits including medical, dental and vision insurance (all of which start on your first day), paid holidays, and PTO!

iRhythm also provides additional benefits including 401K (with company match), an Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and so much more!

FLSA Status : Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Apply for this Job * Required First Name * Last Name * Email * Phone * Location (City) * Locate me Resume/CV * Drop files here Attach Dropbox Paste Cover Letter Drop files here Attach Dropbox Paste When autocomplete results are available use up and down arrows to review School * Select a School Degree * Select a Degree Discipline * Select a Discipline Start Date End Date + Add Another Education

Can you work 8:00-5:00 Pacific Time? This translates to 9:00-6:00 Mountain Time, 10:00-7:00 Central Time or 11:00-8:00 Eastern Time.  *

This is a call center environment. A majority of calls will be Inbound, although some Outbound calls will be expected. Are you comfortable working in a Call Center environment with metrics to gauge your performance?  *

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at iRhythm are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: iRhythm, Miami , Patient Financial Navigator, Other , Miami, Florida

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