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Lead Host/Supervisor

Company: Cafe la Trova
Location: Miami
Posted on: September 13, 2020

Job Description:

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Lead Host/Hospitality Supervisor Job Description:

We are a busy restaurant and have an open role for Lead Host/Hospitality Supervisor. You will supervise the Host/Hostess team and report directly to Mangement. Strong hospitality background is required, along with the ability to lead others. In addition, you will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Job Responsibilities:

Supervise and train Host/Hostess team.

Work directly with Management and Ownership to implement new Hospitality driven initiatives for improving the Guest experience.

Work directly with Events team to assist with high profile events and private parties.

Greeting guests as they enter, and putting them on a waiting list as necessary.

Providing guests with menus and answering any initial questions.

Seating guests at tables or in waiting areas.

Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

Engaging with guests to ensure they're happy with food and service.

Responding to complaints and helping to resolve them.

Answering phone calls, taking reservations and answering questions.

A knowledge of the menu.

Helping out with other positions in the restaurant as needed.

Job Requirements:

3+ years of Hospitality/Restaurant experience.

Strong leadership and training experience.

High school diploma or equivalent preferred.

Ability to provide top notch customer service in a fast-paced environment.

A positive attitude and ability work well under pressure with all restaurant staff.

Does high-quality work while unsupervised.

Able to work in a standing position for long periods of time.

Able to safely lift and easily maneuver trays of food when necessary.

Willing to follow instructions and ask questions for clarification if needed.

Able to handle money accurately and operate a point-of-sale system.

Able to work in a busy restaurant environment.

Experience with SevenRooms a plus.

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Cafe La Trova  is seeking highly-motivated and talented individuals who have a passion for hospitality. Individuals must exhibit a deep respect for learning and the ability to thrive in a teamwork based environment. Candidates must be committed to becoming the best at one’s profession and who are fulfilled by the essence of a service based culture. You will be empowered to deliver hospitality in every facet of your work experience. As a  Cafe La Trova  team member, you will represent the core values of our organization.

Does the opportunity to be part of a growing brand excite you? If so, we encourage you to learn more about becoming a part of our team of hospitality professionals.  We are h iring Front-of-the-House and Back-of-the-House positions .

Competitive compensation

Full & Part time positions available

Online scheduling system that allows you to cover, pick up and swap shifts from your phone

Professional, structured, & positive working environment

Keywords: Cafe la Trova, Miami , Lead Host/Supervisor, Other , Miami, Florida

Click here to apply!

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