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Card Implementation Strategist

Company: First Horizon National Corporation
Location: Miami
Posted on: September 13, 2020

Job Description:

JOB DESCRIPTION

*Position can be performed remotely

KEY RESPONSIBILITIES

* Managing operational relationships with business teams, internal and external partners - Driving teams to deliver on performance commitments

* Effectively articulate voice of the customer data to business teams for project prioritization and alignment

* Recommending, grounding (with data and financial justification) and driving cross-functional projects to improve customer pain points across payments products

* Resolving customer impacting issues with technology teams

* Interfacing with business and technical customers, gathering requirements and producing data-driven analysis

* Partnering with internal teams to support new products or functionality

* Developing and refining metrics for assessing performance and trends

* Achieve operational excellence through the design and delivery of processes and control systems that are aligned to target market segments and by ensuring all significant risks have been identified, assessed, and appropriately managed or mitigated

* Manage product operations, including compliance-related processes and card account maintenance

KEY INTERFACES

* Product Strategy & Delivery

* Business Intelligence

* Product Operations

* Marketing

* Technology

* Product teams

* PMO

* Credit Risk

* Fraud

* External Partners

KEY DECISION RIGHTS

* Manage & implement Payments Roadmap

* Assess new opportunities & provide direction to Payments team leadership

* Achieve operational excellence through the design and delivery of processes and control systems

PROFILE

* Minimum 7-10 years relevant experience

* Understanding of card banking products and channels

* Data driven and can successfully obtain and use data to support arguments

* Previous experience in which high levels of initiative, judgment, and tact has been demonstrated

* Exceptional analytical and problem solving skills and ability to prioritize issues, understand and communication performance metrics

* Ability to work independently and in cross-functional teams with credibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Horizon National Corporation, Miami , Card Implementation Strategist, Other , Miami, Florida

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