Senior Account Manager

Company: global resale
Location: Miami
Posted on: September 14, 2020

Job Description:

Global Resale is looking for a Senior Account Manager to join the team!

ABOUT GLOBAL RESALE:

Headquartered in Austin, Texas and Essex, UK, Global Resale is a full-service, international resell and reverse logistics business focused on the IT, enterprise, and mobility sectors. Global Resale partners with the leading manufacturers, carriers, lessors, retailers, resellers, and large corporate accounts to handle their worldwide reverse logistics needs. With best-in-class, processing centers in Austin, Texas (Global Headquarters) and Essex (European Headquarters), Global Resale serves as a single-source solution for its partners, offering the full range of reverse logistics capabilities, including take-back, collection, inventory, data sanitization, repair, harvesting, and resell.

SUMMARY

The Senior Account Manager will assume all customer-facing activities for key customers and establish the Global Resale program management structure for the account. The Senior Account Manager will be responsible for customer service, management and growth of the account. This individual will also help with new customer engagements and the launch of new Global Resale service offers.

ESSENTIAL DUTIES AND FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage the overall customer relationship with all relevant stakeholders including third parties/vendors/customers

Plan and host weekly customer calls, monthly business reviews and quarterly executive meetings

Help on-board new customers – working with Global Resale operations, finance, reporting and other departments

Ensure flawless account management and overall customer satisfaction

Coordinate internal resources and third parties/venders/customer teams for the flawless execution of projects

Ensure that projects are delivered on-time, within scope and within budget

Develop project plan and objectives, as needed from time to time, involving all relevant stakeholders and ensuring technical feasibility

Develop detailed project plans to track progress

Project/program change management, including scope, schedule, and costs

Measure, report, and present program/project performance

Develop and manage escalation structure

Establish and oversee risk management at a project and program level

Establish appropriate level of documentation across program and projects

COMPLEXITIES OF THE ROLE include the following:

Creating the style and cadence for appropriate new customer and new service offers within the company, including delivery of projects on time within budget and scope

Must have proven skills in motivating cross-functional teams with indirect reporting relationships and thrive in the project planning and execution phases of projects

QUALIFICATIONS

Must have a passion for customer service and account management

Excellent customer-facing and internal communication skills

Excellent written and verbal communication skills

Strong organizational skills including attention to detail and multi-tasking

Solid technical background, with understanding or hands-on experience in account management structure

Must have a proven and measured track record of delivering projects within budget, scope, and schedule

Strong working knowledge of Microsoft Office suite of tools

EDUCATION and/or EXPERIENCE

Experience in technology preferred

A background in business skills, management, budgeting and analysis

Global Resale is an Equal Opportunity Employer

Keywords: global resale, Miami , Senior Account Manager, Other , Miami, Florida