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Service Expert Specialist III

Company: Logisticare
Location: Miami
Posted on: November 22, 2020

Job Description:

The Service Expert Specialist 3 works with customers, subcontractors and LogistiCare staff to ensure quality service. The Member Experience Specialist 3 will identify root causes of issues and will provide real time solutions for members that have a high risk for service failure.

ESSENTIAL FUNCTIONS


* Handles high risk members complaints and grievances intake
* Monitors MET members trips
* Collects all necessary supporting information to accurately provide a resolution
* Partners with other work streams leaders to find a permanent solution for members that are high risk
* Engages stakeholders, government agencies, clients and our legal department in order to handoff issues that are outside our scope of work and are causing transportation roadblocks.
* Monitors the complaint aging report in order to comply with turnaround requirements on resolution
* Performs other duties as assigned

POSITION QUALIFICATIONS



Education


* High School Graduate or General Education Degree (GED) required

Skills & Experience


* 2+ years customer service experience in a medical environment preferred
* Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and phone etiquette skills
* Strong verbal communications, problem solving, time management and organizational skills
* Must be able to handle heavy work volume
* Ability to quickly learn new technology
* Ability to accurately type 35+ corrected words wpm
* Read and write English fluently
* Proficient in Microsoft Word, Excel and Outlook
* Ability to work independently or with a team a must
* Bi-lingual a plus

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Logisticare, Miami , Service Expert Specialist III, Other , Miami, Florida

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