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Patient Access Representative, FT, UHealth Kendall

Company: University of Miami Health System
Location: Miami
Posted on: November 22, 2020

Job Description:

The Patient Access Department at UHealth Kendall has an exciting Opportunity for a Patient Access Representative. Responsible for independently coordinating and performing all the functions related to On-site Patient Access and Ancillary/Clinic Support Services for both POS 11 and 22 multi-specialty clinics, and hospital departments across the UHealth system. This position supports UHealth's vision, mission, goals and objectives by providing efficient patient centric on-site patient access and ancillary/clinical support services and demonstrating a commitment to service excellence. Knowledge, Skills, and Abilities: Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.Excellent mathematical and cash management skills.Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.Ability to handle multiple tasks simultaneously and float to multiple areas as neededPunctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.Knowledge of medical terminology preferred.Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environmentAbility to coordinate, prioritize, and organize work and patient flow.Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.Perform other duties as assigned based on departmental needs.Education Requirements (Essential Requirements): High School Diploma required.Bachelor's degree preferred.Work Experience Requirements (Essential Requirements): One (1) year experience in a healthcare or customer service - related setting preferred.Consideration will be given to an appropriate combination of education/training, and proven experience.

Keywords: University of Miami Health System, Miami , Patient Access Representative, FT, UHealth Kendall, Other , Miami, Florida

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