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Service Expert Specialist III

Company: LogistiCare
Location: Miami
Posted on: November 22, 2020

Job Description:

The Service Expert Specialist 3 works with customers, subcontractors and LogistiCare staff to ensure quality service. The Member Experience Specialist 3 will identify root causes of issues and will provide real time solutions for members that have a high risk for service failure. ESSENTIAL FUNCTIONS * Handles high risk members complaints and grievances intake * Monitors MET members trips * Collects all necessary supporting information to accurately provide a resolution * Partners with other work streams leaders to find a permanent solution for members that are high risk * Engages stakeholders, government agencies, clients and our legal department in order to handoff issues that are outside our scope of work and are causing transportation roadblocks. * Monitors the complaint aging report in order to comply with turnaround requirements on resolution * Performs other duties as assigned POSITION QUALIFICATIONS Education * High School Graduate or General Education Degree (GED) required Skills & Experience * 2+ years customer service experience in a medical environment preferred * Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and phone etiquette skills * Strong verbal communications, problem solving, time management and organizational skills * Must be able to handle heavy work volume * Ability to quickly learn new technology * Ability to accurately type 35+ corrected words wpm * Read and write English fluently * Proficient in Microsoft Word, Excel and Outlook * Ability to work independently or with a team a must * Bi-lingual a plus LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Service Expert Specialist III, Other , Miami, Florida

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