MiamiRecruiter Since 2001
the smart solution for Miami jobs

Bilingual Customer Service Representative

Company: LogistiCare
Location: Miami
Posted on: November 22, 2020

Job Description:

The Customer Service Representative (CSR) - Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members. Essential Job Functions * Assist customers with transportation questions and concerns * Schedule, modify and cancel reservations as requested * Obtain and document details of any complaints being filed * Receive and document customer concerns * Ensure that all relevant customer information is documented * Policy Adherence * Attend all required meetings * Adhere to and ensure all company policies and procedures are maintained * Maintain an acceptable attendance and tardiness record * Ensure accurate trip data input * Maintain a polite and courteous manner at all times * Demonstrate sincere personal commitment to producing high quality work * Refer unresolved customer grievances to designated department for further investigation and resolution * Promote a positive working environment * Other duties as assigned Position Qualifications * Competency statement(s) * Accurate- Ability to perform work accurately and thoroughly * Communication, Oral- Ability to communicate effectively with others using the spoken word * Communication, Written- Ability to communicate in writing clearly and concisely * Customer Oriented- Ability to take care of the customers' needs while following company procedures * Interpersonal- ability to get along with a variety of personalities and individuals * Patience- ability to act calmly under stress and strain, and of not being hasty or impetuous * Reliability- The trait of being dependable and trustworthy Education * High School Graduate or General Education Degree (GED) Experience * Six months to one-year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills * Excellent customer service and people skills and must be able to work independently or with a team * Ability to quickly learn new technology and processes * Must be able to understand and follow complex instructions * Read, write and understand English fluently * Ability to accurately type 35WPM * Ability to answer high volume of calls up to 100+ calls per day Working Conditions The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions * Able to sit at and work on a computer with headset for periods of time * Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves * Required to be at the work location to perform job functions * Ability to speak, hear and see for the assigned workday * Repetitive key stroke/data entry for the assigned workday * Minimal ambulating Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Entire work time is conducted in an office environment in a controlled atmosphere building. The noise leave in the work environment is usually moderate LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Bilingual Customer Service Representative, Other , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Grocery Delivery Driver
Description: As a driver with Shipt, you are a bearer of good things from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers door (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Pet Sitter Wanted - Our Pets Need Your Love!
Description: Hello br br My name is Manny. I am hiring a pet sitter available in Delray Beach, Florida. We are
Company: PetSitter
Location: Delray Beach
Posted on: 11/28/2020

Work at Home with the Best!
Description: WORK AT HOME I do..We at HRMC deal with Legal Protection and ID Theft. Ths company has The Best Training and Support I am looking for 3 people who like helping others, are passionate about what they (more...)
Company: Business At It's Best
Location: Homestead
Posted on: 11/28/2020


Urgent Hiring - Shipt Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Urgent Hiring - Part time Delivery Job
Description: As a driver with Shipt, you are a bearer of good things from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers door (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Grocery Shopper - Hiring Immediately
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Driver - Pick-up and Deliver
Description: As a driver with Shipt, you are a bearer of good things from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers door (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Telemarketing
Description: Our organization is Expanding quickly and we are looking for several people who are inspired and active self starters to join our business. You are going to be a major part to our success as our Customer (more...)
Company: Logansinc
Location: Delray Beach
Posted on: 11/28/2020

Urgent Hiring - Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Homestead
Posted on: 11/28/2020

Permanent Geriatrics Physician in Delray beach, Florida
Description: Geriatrics physician employment in Florida : WHAT COULD YOU DO WITH A SMALL PATIENT PANEL At Dedicated Senior Medical Center, our primary care practice
Company: ChenMed
Location: Delray Beach
Posted on: 11/28/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds