Patient Representative
Company: Baptist Health South Florida
Location: Miami
Posted on: January 15, 2021
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Job Description:
Baptist Health South Florida is once again one of the 2020
Fortune 100 Best Companies to Work For! This is the 20th time
Baptist Health has been recognized on the list. We have also been
recognized for being among the best healthcare providers in the
nation by U.S. News & World Reports in its 2020-2021 Best Hospitals
and have been honored as one of PEOPLE's 2020 50 Companies that
Care by PEOPLE magazine and Great Place to Work.Baptist Health
South Florida is the region's largest not-for-profit healthcare
organization with more than 23,000 employees working across 11
hospital campuses and more than 100 outpatient facilities
throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In
2016 we welcomed the newest weapon in the fight against cancer, the
world-class Miami Cancer Institute and proton therapy
center.Everything we do at Baptist Health, we do to the best of our
ability. That includes supporting our team with extensive training
programs, millions of dollars in tuition assistance, comprehensive
benefits and more. Working within our award-winning culture means
getting the respect and support you need to do your best work ever.
Find out why this is the best place to be your
best!Description:This position demonstrates service excellence and
positive interpersonal skills in dealing with others including
patients of all ages, families, employees, medical staff,
volunteers and community members to maximize communication and
productivity. Coordinates patient flow through the patient access
area to assure timely registration and arrival to service area.
Interacts and works cooperatively with patients of all ages and
ancillary departments to assure patient satisfaction. This position
may require deployment of legal, ethical and compliance related
documents that must be presented and thoroughly explained to the
patient at the time of registration. The incumbent will be
responsible for maintaining knowledge and deployment of practices
used within the department as well as throughout the hospital to
address patient questions or concerns.Qualifications:Degrees: High
School,Cert,GED,Trn,Exper Additional Qualifications: Typing/Data
entry test with a minimum score of 25 wpm. Complete and
successfully pass the Patient Access training course. Excellent
interpersonal communication skills (verbal and written). Excellent
customer service skills. Ability to work in a high-volume,
fast-paced work environment. Ability to perform basic mathematical
calculations. Desired: Knowledge of Health Care regulatory
guidelines to include but not limited to HIPAA, AHCA, EMTALA,
Sarbanes-Oxley, etc. Knowledge of insurance contracts, collections,
authorizations, and precertification. Basic knowledge of Microsoft
Word and Excel. Ability to work weekends when necessary. Basic
knowledge of Medical Terminology. Bilingual (English/Spanish).
Minimum Required Experience: NoneEOE
Keywords: Baptist Health South Florida, Miami , Patient Representative, Other , Miami, Florida
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