Concierge-Lobby - The Ritz-Carlton Coconut Grove, Miami (150000A6)
Location: Miami
Posted on: February 25, 2021
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Job Description:
Concierge-Lobby
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton Coconut Grove, Miami, located at 3300 SW 27th Ave,
Miami, FL, 33133 currently has the following opportunity:
Concierge-Lobby (150000A6): Respond to guest requests for special
arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from guests with unique
needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of
guests. Report accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=150000A6
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , Miami , Concierge-Lobby - The Ritz-Carlton Coconut Grove, Miami (150000A6), Other , Miami, Florida
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