Barista (Royal Caribbean Cruises, Ltd.)

Location: Miami
Posted on: February 26, 2021

Job Description:

Royal Caribbean Cruises Ltd. is now searching for Barista. Baristas suggest and serve high quality Starbucks products, We Proudly Serve (WPS) and/or Starbucks Licensed products (including related ice cream and complimentary/retail pastries). Responsibilities following the Starbucks Standards when serving guests; interacting with guests or fellow shipboard employees; providing customers with product details such as coffee blend or preparation descriptions; describing menu items or recommending products that might appeal to them; preparing or serving hot or cold beverages, such as espresso drinks, blended coffees or teas; cleaning or sanitizing work areas, utensils, or equipment; checking temperatures of freezers, refrigerators or heating equipment to ensure proper functioning; organizing assigned station and ensuring readiness prior to guest arrival; acting in a professional and courteous manner at all times.



Essential Duties and Responsibilities:

* Actively works as a Barista and exhibits high standards of service when engaging with guest and constantly investigates service standards improvements through talking with guests and reading all related comments and follow up.

* Ensures the venue is set-up on time with adequate amount of all products is on-hand. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.


* Assist in training and monitoring new Baristas for proper skill and service. Participates in training for new recipes, promotions, techniques, equipment, etc. Provides on-the-job training to strengthen current performance and preparation for possible advancement to promotional positions. Monitors the daily workstation operation to ensure speed and efficiency.

* Demonstrates the proper operation of all equipment. Test equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all malfunctions and request necessary repairs.

* Demonstrates the proper operation of all equipment. Test equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all malfunctions and request necessary repairs.

* Prepare all products consistently to a high standard. Test beverages being prepared by viewing, tasting, and smelling.

* Reviews USPH procedures for sanitation and cleanliness and monitors workstations and adherence to those procedures at all times. Enforces and follows USPH cleaning procedures for work surfaces, all related equipment and utensils.

* Enforces the storage or disposal of over production items. according to Royal Caribbean International?s brand standards and Starbucks We Proudly Serve and/or Starbucks License rules and regulations.

* Responds to escalated guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest?s satisfaction.

* Consistently serves all food related items in the venue to a high standard whether those products be complimentary or revenue generating.

* Ensures a healthy and safe working environment at all times.

Keywords: , Miami , Barista (Royal Caribbean Cruises, Ltd.), Other , Miami, Florida