Cafe Attendant (Royal Caribbean Cruises, Ltd.)

Location: Miami
Posted on: February 25, 2021

Job Description:

Royal Caribbean Cruises Ltd. is now searching for Cafe Attendant. Cafe Attendants provide food service to guests in various venues of the ship. Responsibilities include interacting with guests or fellow shipboard employees and/or being in the presence of guest contact and crew areas; greeting guests; ensuring friendly, professional, and accurate service to guests during their meals; presenting both food and beverage menus to guests; suggesting menu options and appropriate beverages to entice guests; becoming familiar with menu descriptions and beverage lists in order to discuss items appropriately with guests; and conduct oneself in a courteous and professional manner at all times. Cafe attendants follow USPH and HACCP guidelines, environmental, and work place safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.



Essential Duties and Responsibilities:

Each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crewmember areas.

* In accordance with Royal Caribbean International?s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

* Learns and uses appropriate food and beverage terminology and pronunciation, to enhance the guest?s dining experience. Becomes familiar with menu descriptions and beverage lists in order to discuss items appropriately with guests.

* Obtains tableware and equipment to set tables. Arranges settings on tables per Gold Anchor Standards.

* Greets guests, per Gold Anchor Standards. Ensures friendly accurate service is provided to all guests during their meal.

* Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu, per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.

* Relays order to galley as required and serves courses from galley and beverages from various locations.

* Garnishes and decorates dishes as required prior to serving.

* Enters food and beverage orders in the point-of-sale system.

* Maintains assigned station, including table pieces, and chairs in a clean and orderly manner.

* Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.

* Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware.

* Maintains cleanliness and appearance of their working area in accordance with all USPH and company standards.

* Attends meetings, training activities, courses and all other work-related activities as required.

* Performs related duties as required. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

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