Specialist-Customer Care Sales - Miami Gbl Resv Sls & Cust Care (150000GQ)
Location: Miami
Posted on: February 25, 2021
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The Miami Gbl Resv Sls & Cust Care, located at 8240 NW 52nd
Terrace, Suite 201, Miami, FL 33166 is currently hiring a
Specialist-Customer Care Sales.
Responsibilities include: Process all reservation requests,
changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room
type. Verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Input and access data in
reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection
rates, and wholesale reservations) by inputting the correct code
and rate into the reservation system. Follow proper escalation
procedures when addressing guest concerns. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000GQ
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Miami , Specialist-Customer Care Sales - Miami Gbl Resv Sls & Cust Care (150000GQ), Other , Miami, Florida
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