Shore Excursion Manager (Azamara Club Cruises)
Location: Miami
Posted on: February 25, 2021
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Job Description:
Combine your experience and sense of adventure by joining our
exciting team of employees working onboard our ships at sea.
Imagine a unique and enriching opportunity to explore your true
potential, to achieve success as part of a stellar team, to travel
to exotic locations and provide extraordinary service in an
amazingly social environment. If you have a passion for excellence,
exuberant energy, and the ambition for a rewarding career, journey
onboard as an Azamara Club Cruises team member. It's the experience
of a lifetime!
As Shore Excursions Manager, you will be working alongside a
multicultural, world-class team. You will be responsible for
supporting Azamara Club Cruises' mission of sustaining an upmarket
cruise experience with a destination-driven brand image. In
addition, you will have the opportunity to travel the world while
working for a top global employer of choice.
Responsibilities include (but are not limited to):
* Directs, coaches, supports, supervises and evaluates (in
conjunction with the Hotel Director), the job performance of the
Shore Excursions Staff
* Responsible for the operation of the shipboard Shore Excursion
program including sales, port operations, quality control and
administrative functions
* Maintains shipboard shore excursion video. Rewrites scripts when
necessary. Works with Video Programmers/Broadcast Manager to shoot
footage as needed. Also promotes Shore Excursions through all
onboard advertising methods
* Meets with Tour Operators in the ports. Reviews quality issues,
future operations and previous cruise comments. Reconciles tour
tickets with operators for payment by Financial Controller or via
Corporate office as stipulated in SQM policies
* Manages the financial budget for the assigned area, including the
successful identification of expense reduction through cost
control
* Mentors, develops and provides on-the-job training to his/her
staff to strengthen their current performance and preparation for
future advancement
* Monitors and manages the various assigned workstation functions.
Inspects workstations, work areas, equipment, etc. to ensure
efficient service and conformance to standards
Qualifications
Keywords: , Miami , Shore Excursion Manager (Azamara Club Cruises), Other , Miami, Florida
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