Traveling Fleet Shore Excursion Manager (Royal Caribbean International)
Location: Miami
Posted on: February 26, 2021
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Job Description:
At Royal Caribbean International, we believe that great
vacations begin with great employees! As a leader in the cruise
industry, Royal Caribbean International is continuously expanding
and seeking dynamic, energetic, experienced professionals to join
our team. With our innovative fleet of twenty-one ships visiting
five continents, each offering adventurous ways to explore the
globe, this could be a great opportunity to let your career set
sail.
The Traveling Fleet Shore Excursion Manager establishes a positive
working environment across all ships, focusing on ensuring
operational goals are met and training, leadership development and
recognition of overall team performance are sustained. This
position travels extensively to the ships in support of the Global
Tour Operations division to conduct training, scheduled and
unscheduled reviews to ensure maximum compliance with company brand
standards and SQM. The Fleet Shore Excursion Manager strives to
ensure that the Shore Excursion Manager is the ship?s advocate for
delivering outstanding customer services to our guests that go
above and beyond their expectations.
Career snapshot:
* Actively identifies and monitors the scheduling needs of the
Shore Excursion division. Demonstrates aptitude for the management
of headcount within the Shore Excursion team, as it relates to and
supports the business needs of the ships.
* Meets with Tour Operators to discuss any ongoing issues relating
to Global Tour Operations and provides Account Managers with
written report of such meetings. Inspects Shore Excursions and
discusses possible new tour options.
* Work with the Shore Excursion Manager to challenge them to
constantly identify and develop new ways to enhance and enrich the
guest experience. Through sustained and regular review of the most
common issues, implements tracking measures to establish the root
cause and eliminate recurrence fleet-wide.
* Ensures the Shore Excursion Managers provide clear and concise
handover notes to eliminate any possible
Keywords: , Miami , Traveling Fleet Shore Excursion Manager (Royal Caribbean International), Other , Miami, Florida
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