Residences Concierge - On Call - Ritz-Carlton (140027U6)
Location: Miami
Posted on: February 25, 2021
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Job Description:
Residences Concierge - On Call
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton Coconut Grove, Miami, located at 3300 SW 27th Ave,
Coconut Grove, FL, 33133 currently has the following
opportunity:
Residences Concierge - On Call (140027U6): Respond to Residence
owners' and their guests' requests for visitor information, special
arrangements, or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and
their guests with unique needs and follow up to promote
satisfaction. Gather, summarize, and provide information to
Residence owners and their guests about the property and the
surrounding area amenities, including special events and
activities. Announce all visitors, contractors, etc. to Residence
owners before allowing them to go up and permit access to only
authorize visitors, and implement into the key track system.
Answer, record, and process all calls, messages, requests,
questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bellperson, Housekeeping) as necessary
to resolve call, request, or problem. Understand and assist with
owners' reservation services (HRS). Assist with scheduling of the
elevator for move-in/out for Residence owners/tenants. Assist with
Bell/valet services for owners when requesting for their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in logbooks. Report any
incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and
personal appearances are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all Residence owners and their
guests according to company standards, anticipate and address
service needs, assist individuals with disabilities, and thank
others with genuine appreciation. Speak with others using clear and
professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. Adhere to the highest standards of The
Ritz-Carlton service excellence.
We invite you to learn more about this position and apply at:
https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=140027U6
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: , Miami , Residences Concierge - On Call - Ritz-Carlton (140027U6), Other , Miami, Florida
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