Assistant Executive Housekeeper
Location: Miami
Posted on: February 25, 2021
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Job Description:
Combine your experience and sense of adventure by joining our
exciting team of employees working onboard our ships at sea.
Royal Caribbean International is looking for inspired global
professionals who believe in success through commitment and pride
to join our expanding family. As an industry leader in service and
innovation, we provide a working environment that fosters career
growth and development for our onboard team members. With a fleet
of innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
sea.
Position Summary:
As Assistant Executive Housekeeper, you will be leading a
multicultural, world-class team. You will be responsible for
assisting in the management of all Housekeeping functions and team
members onboard. In addition, you will have the opportunity to
travel the world while working for a top global employer of
choice.
Responsibilities:
* In accordance with Royal Caribbean International?s philosophy of
Anchored in Excellence, each employee conducts oneself in a
professional and courteous manner at all times. This applies to
physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew
areas.
* Manages both the Front and Back of House Housekeeping areas. On
ships with 2 Assistant Executive Housekeepers completes 2 months
managing Back of House and 2 months managing Front of House. Oasis
class with 3 Assistant Executive Housekeepers one is assigned Back
of House and the other two manage Front of House (deck 17 thru 10
and deck 7 thru 2) on a rotation basis.
* Supports and reports to the Executive Housekeeper. Oversees all
operational aspects of all Housekeeping and Laundry and Linen
Operations, ensuring cleanliness, maintenance and presentation
standards are managed to brand standards in all Housekeeping areas,
including all guest staterooms and balconies, guest corridors,
officer cabins, laundry, lockers, ice stations and storage areas in
both the front and back of house. Maintains front-of-house
operational presence and is completely responsible for stateroom
inspection processes, ensuring feedback is delivered in
constructive and appropriate manner with emphasis on positive
reinforcement. Assists Executive Housekeeper in managing all
administrative and back of house duties and responsibilities.
* Responsible for providing day to day operational management to
all team members, and takes ownership and accountability for
reacting to guest feedback and requests effectively and
efficiently. Works closely with the Guest Services Manager and team
to ensure guest complaints and concerns are addressed in prompt,
empathetic, and customer centric manner.
* Partners with Executive Housekeeper to permanently resolve
recurring service failures through root cause analysis and
effective problem solving techniques. Manages all housekeeping
related entries in ship?s Guest Log, and ensures it is utilized to
track status of all guest issues in timely fashion. Practices sound
business sense in an ethical manner at all times. Enforces and
assists shipboard senior management team in the facilitation of the
?Guest Conduct Policy?.
* Oversees all Housekeeping Training activities, including
classroom style and on-the-job training, ensuring team members
strengthen their current performance and are being developed for
succession planning. Demonstrates strong ability to coach and
develop team members on effective problem resolution skills and
aptitudes. This includes training for the entire Management and
Supervisor team along with all crew members within the division. Is
the sole owner of all training for Stateroom Attendants that are
working Back of House including new hires and newly promoted. This
training is not limited to but includes the Computer based
training, role plays, practical sessions, power points and all
training records must be updated as per the Training matrix.
Supports the Deck and Senior Supervisors identifying training
opportunities within their teams.
* Manages and supervises the entire luggage operation on the last
night of the cruise to ensure all guest luggage is removed from
corridors and placed in the appropriate luggage carts. Fully
supervises the Luggage support team from other divisions and works
with the Linen keeper and assigned Facilities supervisor and
enforces WPS practices.
* Supports Laundry Master and all Laundry and Linen Operations
onboard and provides operational support to enable delivery of
services and products flawlessly and on a consistent basis. Guides
Laundry Master to ensure all laundry equipment is maintained in
good working order and maintenance is planned as necessary. Manages
regular and consistent linen inventory process to ensure the
operation has adequate linen and terry par levels to meet the
business demands. Provides guidance for all other laundry related
operations such as revenue reporting, time and attendance, SQM
policies, etc.
Keywords: , Miami , Assistant Executive Housekeeper, Other , Miami, Florida
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