Customer Support Representative

Company: Constant, LLC.
Location: West Palm Beach
Posted on: April 10, 2021

Job Description:

Constant is a rapidly-growing cloud infrastructure provider with 17 global data center locations. Constant's flagship product, Vultr is a favorite among developers, serving over 1.3 million customers with flexible, scalable bare metal, cloud compute, and cloud storage solutions. Constant is looking for an organized and detailed-oriented individual to join our Customer Success Team as a Customer Support Representative from within our West Palm Beach, FL headquarters. As part of the Customer Success Team at Constant, you will be working closely with all members of our internal team to improve the experience of our customers. Our Customer Supportive Representatives are critical-thinking, detail-oriented, problem-solvers with a keen eye for detail and passion for customer service. As a Customer Support Representative, your responsibilities will include: * Caringly and thoughtfully respond to customer requests via written communication. * Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. * Maintain billing of accounts by processing customer requests * Maintain up to date knowledge and training of all products, services, system updates and tax liabilities Requirements * A Bachelor's Degree or equivalent work experience * 2 years of customer service experience * Critical thinking skills and analysis capabilities with ability to resolve customer issues * Ability to take on multiple tasks both independently and within a team environment * Experience working with remote teams * Understanding of relevant cloud technology (e.g. SMTP, DNS) This position is not eligible for immigration sponsorship (e.g., new H-1B visa sponsorship, transfer of existing H-1B visa, E-3 visa petition, etc.). All applicants for this position must have current and permanent legal authorization to work in the U.S. without sponsorship for employment visa status. Benefits Your employment includes paid time off, medical, dental, and vision insurance and a 401(k) plan with up to 3% contribution matching.

Keywords: Constant, LLC., Miami , Customer Support Representative, Other , West Palm Beach, Florida