Bellman

Company: Cheeca Lodge & Spa
Location: Miami
Posted on: April 10, 2021

Job Description:

This Position is located in Islamorada FL- Housing Available
I. Job Summary
Typically the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests' needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

II. Job Responsibilities

Guest Communication

Present a personal demeanor that is professional, friendly, cheerful, and courteous at all times.
Upon arrival, welcome guests by name.
Assist guests by opening doors, unloading luggage from the vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart.
Point out to each guest the fire exits, usage of TV, A/C, coffee pot, safe, and offer ice.
Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Cheeca Lodge & Spa.
Ensure that entry area, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
Provide precise directions and offer suggestions to guests for both resort amenities and nearby destinations. If unable to answer guest inquiries, direct the guest to the most appropriate staff member to do so.
Welcome and effectively resolve guest problems with supervisor assistance as needed.
Coordinate with other departments and supervisors/managers in order to ensure guest satisfaction.
Keep abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Be watchful of any security issues and contact security immediately when there is an issue.
Attend team briefings.

Training

Complete training on operating job specific systems.

Perform other duties as assigned.

Education

High school diploma or GED preferred

Skills and Experience (Essential)

At least 21 years of age
Must possess valid and current driver's license
Must be able to read, communicate effectively, and have superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)

Work experience in the hospitality or restaurant industry is preferred
Communication in other languages is helpful

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Cheeca Lodge & Spa, Miami , Bellman, Other , Miami, Florida