Bellman
Company: Cheeca Lodge & Spa
Location: Miami
Posted on: April 10, 2021
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Job Description:
This Position is located in Islamorada FL- Housing Available
I. Job Summary
Typically the first and last point of contact for our guests, the
bell station position is a critical link to guest satisfaction.
Responsibilities include welcoming guests; opening doors; moving
luggage; acquainting guests with amenities of the resort and their
rooms; anticipating guests' needs and meeting or exceeding those
needs; responding to and resolving guest inquires and complaints,
and coordinating with other departments to ensure guests feel
well-cared for and valued. This person should be very comfortable
interacting with guests and potential clients in a highly
professional manner.
II. Job Responsibilities
Guest Communication
Present a personal demeanor that is professional, friendly,
cheerful, and courteous at all times.
Upon arrival, welcome guests by name.
Assist guests by opening doors, unloading luggage from the vehicle
and transporting to their room, personally carrying the luggage, or
using a luggage cart.
Point out to each guest the fire exits, usage of TV, A/C, coffee
pot, safe, and offer ice.
Upon departure, assist guests by transporting luggage from room to
vehicle and load luggage into vehicle and thank the guest by name
for visiting Cheeca Lodge & Spa.
Ensure that entry area, courtyard and entrances are free of debris
and present a clean and attractive facility to customers.
Provide precise directions and offer suggestions to guests for both
resort amenities and nearby destinations. If unable to answer guest
inquiries, direct the guest to the most appropriate staff member to
do so.
Welcome and effectively resolve guest problems with supervisor
assistance as needed.
Coordinate with other departments and supervisors/managers in order
to ensure guest satisfaction.
Keep abreast of local activities and the area's establishments in
order to answer questions, recommend and give directions.
Be watchful of any security issues and contact security immediately
when there is an issue.
Attend team briefings.
Training
Complete training on operating job specific systems.
Perform other duties as assigned.
Education
High school diploma or GED preferred
Skills and Experience (Essential)
At least 21 years of age
Must possess valid and current driver's license
Must be able to read, communicate effectively, and have superb
interpersonal skills
Must be able to work well under pressure while retaining tact and
composure when resolving guest complaints
Skills and Experience (Preferred)
Work experience in the hospitality or restaurant industry is
preferred
Communication in other languages is helpful
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Cheeca Lodge & Spa, Miami , Bellman, Other , Miami, Florida
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