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Guest Adventures Supervisor

Company: Cheeca Lodge & Spa
Location: Islamorada
Posted on: April 10, 2021

Job Description:

I. Job Summary

The Pool Supervisor manages the pool and beach attendants, and coordinates related recreational activities. The position is responsible for controlling expenses (especially labor). Position also performs the duties of a pool/ beach attendant.

Job Responsibilities

Guest Service Management

Greet and make all guests feel welcomed.
Use the guest's name at least three times during the interaction.
Ensure guest satisfaction by visiting patrons, organizing and supervising staff mise en place.
Understand and answer all questions pertaining to pool/beach and recreational policies
Remain attentive to guests throughout the entire Cheeca adventures experience, adhering to or exceeding service standards as established by the hotel at all times.
Complete all restocking and cleaning duties by performing opening and closing as instructed.
Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
Maintain cleanliness standards in order to satisfy state and local health board requirements.
Attend team briefings.
Present a clean and professional appearance at all times.
Maintain a friendly, cheerful and courteous demeanor at all times.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Be continually aware of, and maintain, the highest standards of safety and hygiene.

Pool Beach Management

Manage cleanliness of pool decks, pier and beaches including the spa.
Ensure furniture for pools and beach are in place and maintained.
Alert engineering for repairs.
Perform daily walk-throughs of all areas and reports any issues to appropriate department.
Keep Guest Experience Director informed of any issues

Staff Management

Assist Guest Experience Director with recruiting, hiring and evaluating staff following resort policies and procedures.

Assist in training staff to be conversant with and implement all company policies and procedures.
Ensure compliance of staff with required training.
Motivate and inspire staff to apply guest-service standards and policies that will distinguish Cheeca from the competition.
Handle all disciplinary counseling as needed according to policy.
Coach employees to reinforce positive behavior and to improve performance as needed.
Conduct performance evaluations. Coach and direct activities to achieve desired performance. Follow up and ensure that the agreed-upon action and developmental plans identified during the evaluation process are being put into effect.

Perform other duties as assigned.

Education High school diploma or GED

Skills and Experience (Essential)

At least 18 years of age
One year experience in the hospitality or restaurant industry
Basic computer skills
Must be able to speak, read and write English
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Skills and Experience (Preferred)
Supervisory experience at a hotel establishment

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Cheeca Lodge & Spa, Miami , Guest Adventures Supervisor, Other , Islamorada, Florida

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