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Security Personnel $250 Sign on Bonus

Company: Cheeca Lodge & Spa
Location: Islamorada
Posted on: April 10, 2021

Job Description:

$100 bonus upon hire and $150 after 90 days of employment

Description:

Located on 27 lush oceanfront acres in the heart of the Florida Keys, and embodying the essence of a tropical paradise and island escape, Cheeca Lodge & Spa beckons guests to relax, "be yourself", and create treasured memories with family, friends or colleagues. Newly renovated in 2018, its fresh sophistication - evoking the textures of its environmentally diverse surrounds - complements the spirited tradition of barefoot elegance, genuine service and warm hospitality that personifies this legendary island home. Its lush palm-fringed grounds, contemporary island dcor, myriad leisure pursuits and diverse coastal cuisine will continue to define Cheeca as a destination for both leisure and business, and champion its storied reputation as the pioneer of luxury in the Florida Keys.

I. Job Summary
Maintain the security of property and guests.

II. Job Responsibilities

Security Management
Enforce staff compliance with the Emergency Action Plan (EAP).
Keep accurate logs of all calls, deliveries, guest assistance and security issues. Highlight problem areas and discuss these with the Director of Security.
Ride or walk the property to ensure the security of the area at all times.
Be knowledgeable in order to repair all property locks, safes and elevators.
Enforce lock reset procedures if employee has lost keys that access any property location on Cheeca Resort & Spa.
File loss-of-property/theft/incident reports.
Manage evening deliveries, ensuring timely delivery to the appropriate location.

Guest Management
Greet all guests encountered on the property.
Ensure confidentiality of hotel guests.
Follow proper procedures for entry into guest rooms.
Assist guests by acting as a valet, showing guests to rooms, assisting guests with luggage, and acquiring housekeeping items for guests (toilet paper, sheets, pillows, etc.).
Accommodate all guest requests in an accurate and efficient manner and follow up within 15 minutes.
Effectively handle guest security questions and interactions with patience, compassion and respect.
Promptly and effectively work with guests when filing loss-of-property and other incident reports.
Follow proper procedures when assisting a guest who has lost a room key.
Know how and when to contact local law officials or emergency health services when necessary.
Assist engineering when needed.
Assist in conducting follow--up training for all resort staff regarding the Emergency Action Plan and Safety Program.
Train EAP response staff on how to work with guests in the event of an emergency evacuation, fire or other incident that would involve movement of guests to a safe, secure location.

Perform other duties as assigned.

Education
High school diploma or GED

Skills and Experience (Essential)
At least 18 years of age
Valid US State Driver's license or an international driver's license
Able to read, communicate effectively in English and have superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving employee or guest complaints

Skills and Experience (Preferred)
One or more years in a security position at a reputable firm
Computer skills
Fluency in Spanish and English

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Cheeca Lodge & Spa, Miami , Security Personnel $250 Sign on Bonus, Other , Islamorada, Florida

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