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Helpline Representative

Company: Remx
Location: Miami
Posted on: April 10, 2021

Job Description:

Reputable Non-Profit organization in Doral is seeking for professional, caring and resourceful *Helpline* *Customer Service Support Representatives to work in their Community Helpline Resources Department. Social Service experience preferred. * "Remote work available- Local candidates ONLY - will train"***Helpline Support Representative *Responsibilities Include:*Main Job Tasks and Responsibilities** Assist in taking Inbound customer Service Calls* Obtain and evaluate all relevant information to handle inquiries and provide callers with referral information.* Deal directly with callers via telephone * Respond promptly to customer inquiries* Direct requests and unresolved issues to the designated resource* Bilingual English/Spanish a Must* Person must be detail driven - articulate and patient.Schedule: *Monday-Friday 8:00AM-5:00PM** **Must have a Bachelors in Social Work, Science or Psychology* *Key Competencies** Professional communications skills* Telephone skills, listening, professionalism, organization and customer focus* Strong verbal and written communication skills are required* Ability to work independently as well as in a team environment* Detail oriented and organized* Ability to multi-task and prioritize based on client demands* Must have general knowledge of Microsoft Office*Must have a Bachelors in Social Work, Science or Psychology**MUST BE IMMEDIATELY AVAILABLE FOR INTERVIEW*We offer Full Benefits Medical, Dental, Vision.Referral bonusFree online Career Focused Courses while working for us! Associated topics: agente de servicio al cliente, answer, call center associate, clerk, client, csr, product support, representante de servicio al cliente, telephone, telephone service representative

Keywords: Remx, Miami , Helpline Representative, Other , Miami, Florida

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