Server
Company: Morada Bay Beach Cafe
Location: Islamorada
Posted on: April 10, 2021
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Job Description:
Description
Located in the heart of the Florida Keys, and embodying the essence
of a tropical paradise and island escape, the Morada Bay beach cafe
beckons guests to relax, "be yourself", and create treasured
memories with family, friends, or colleagues. Its fresh
sophistication - evoking the textures of its environmentally
diverse surroundings - complements the spirited tradition of
barefoot elegance, genuine service and warm hospitality that
personifies this legendary island. Its lush palm-fringed grounds,
contemporary island dcor, and diverse coastal cuisine will continue
to define Morada Bay beach cafe as a destination for both leisure
and business, and champion its storied reputation as the pioneer of
luxury dining in the Florida Keys.
I. Job Summary
The server is second only to the quality of the food in creating
positive memorable culinary experiences. Guest service is the first
and primary responsibility. Everything the server does is done to
delight guests.
II. Job Responsibilities
Guest Service
Greet and make all guests feel welcomed to the restaurant.
Use the guest's name at least three times during the
interaction.
Take drink and food orders, process orders in a timely manner,
serve orders and accommodate special needs/requests.
Return to the table within one minute of serving in order to assess
guest satisfaction.
Remain attentive to guests throughout the entire dining experience,
adhering to or exceeding service standards as established by the
restaurant at all times.
Complete all restocking and cleaning duties by performing opening
and closing as instructed.
Memorize menu items, recipes and daily specials in order to answer
questions and make recommendations.
Maintain cleanliness standards in restaurant, wait station and
kitchen service area in order to have a clean, presentable and
attractive facility and to satisfy State Board of Health
requirements.
After taking payment, thank the guest for visiting the restaurant
and ask if there is anything else that the guest might want.
Attend team briefings.
Present a clean and professional appearance at all times.
Maintain a friendly, cheerful and courteous demeanor at all
times.
Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and
complaints with supervisor assistance as needed.
Be continually aware of, and maintain, the highest standards of
safety and hygiene.
Restaurant Preparation
Clean designated areas in accordance with laid-down procedures,
morning/evening routines and State Board of Health
requirements.
Change table linens as required and ensure dirty or damaged linens
are counted and exchanged for clean, usable items.
Clean and refill cruet and condiment sets.
Check flowers and candles to be sure they are fresh and properly
placed.
Check tables settings, ensuring that all items used are clean,
undamaged and in a good state of repair.
Check stations to be sure they are adequately stocked with
replacement cutlery, linens or other established needs, be they
food or equipment.
Perform other duties as assigned.
Keywords: Morada Bay Beach Cafe, Miami , Server, Other , Islamorada, Florida
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