Concierge (Celebrity Cruises)
Posted on: May 6, 2021
Celebrity Cruises is looking for inspired global professionals
who believe in success through commitment and pride to join our
expanding family. As an industry leader in service and innovation,
we provide a working environment that fosters career growth and
development for our onboard team members. With a fleet of
innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
We are currently seeking Concierge to join our team. The Concierge
position Provides a personalized guest service experience, where
the anticipation of guest needs and expectations are executed in a
timely manner. The Concierge is to be instrumental in creating
guest experiences and executing service that is second to none.
Consistently engage in conversation, relying a professional
disposition and personality.
The Concierge position encompasses strong communication and
organizational skills, essential problem-resolution skills, and
active listening skills for all concerns relating to guest concerns
and Concierge Services.
Responsibilities include (but are not limited to):
* Coordinates guests? special, out-of-the-ordinary requests for
onboard services under the direction of the Guest Relations
* Coordinates guests? requests for shore side services in ports,
i.e., limousine services, car rentals, restaurant reservations,
etc., under the supervision of the Guest Relations Manager.
* Handles guests? inquiries and complaints under the supervision of
the Guest Relations Manager and ensures that they are resolved
quickly, courteously, professionally and to the guests? total
* Receives inquiries that may require a stateroom upgrade and these
are forwarded to the Assistant Guest Relations Manager for
Keywords: , Miami , Concierge (Celebrity Cruises), Other , Miami, Florida
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