Executive Housekeeper (Royal Caribbean International)
Posted on: May 6, 2021
Royal Caribbean International is looking for inspired global
professionals who believe in success through commitment and pride
to join our expanding family. As an industry leader in service and
innovation, we provide a working environment that fosters career
growth and development for our onboard team members. With a fleet
of innovative cruise ships, each offering guests a premium vacation
experience, there are almost countless opportunities to join us at
As Executive Housekeeper, you will be leading a multicultural,
world-class team. You will be responsible for the management of all
Housekeeping functions and team members onboard. In addition, you
will have the opportunity to travel the world while working for a
top global employer of choice.
* In accordance with Royal Caribbean International philosophy of
Anchored in Excellence, each employee conducts oneself in a
professional and courteous manner at all times. This applies to
physical and verbal interactions with guests or fellow shipboard
employees and/or in the presence of guest contact and crew
* Ensures cleanliness, maintenance and presentation standards are
managed to brand standards in all Housekeeping areas, including all
guest staterooms and balconies, guest corridors, officer cabins,
laundry, lockers and storage areas in both the front and back of
house. Spends at least 50% of working day in front-of-house
operations to set tone and oversee inspection processes, ensuring
feedback is delivered in constructive and appropriate manner with
emphasis on positive reinforcement. Ensures all administrative and
back of house functions are completed on time, accurately and are
maintained to standard.
* Reports to the Hotel Director and takes an active role in all
hotel division activities. Educates fellow division heads on
cleanliness standards. Establishes himself/herself as a content
expert on all Housekeeping and cleanliness related matters.
Develops and maintains strong rapport and frequent communication
with the Facilities Manager, the Deck Department and Marine
Department to ensure timely completion of ongoing and preventative
maintenance in an organized and well planned manner. Provides
preventative maintenance reporting to enable maintenance to be
planned and executed appropriately to improve stateroom, balcony
and corridor appearance.
* Executive Housekeeper will permanently resolve recurring service
failures through root cause analysis and effective problem solving
techniques. Practices sound business sense in an ethical manner at
all times. Enforces and assists shipboard senior management team in
facilitating the Guest Conduct Policy.
* Oversees, coordinates, and administers the Housekeeping Division
schedule in conjunction with the shore-side support group. Actively
identifies and monitors the scheduling needs of the Housekeeping
division. Demonstrates aptitude for the management of headcount
within assigned area, as it relates to and supports the business
needs of the ship. Collaborates with CTI or other designated
company to ensure Laundry staffing needs are constantly maintained
and planned for. Is able to identify skill sets in individuals for
succession planning for fleet-wide Housekeeping operations.
* Effectively manages all Laundry Operations onboard ensuring that
the Laundry Master has all necessary skills, training, tools,
information and support to enable delivery of services and products
flawlessly and on a consistent basis. Ensures all laundry equipment
is maintained in good working order and advance planning is put
into place to ensure that long-term equipment needs are met.
Maintains an accurate inventory of all linen, terry, crew linens
and other items par levels, ensuring that at all times purchases
are made to maintain sufficient par to meet the business demands.
Ultimately ensures that the quality of all linen items serviced for
the ship along with guest and crew items are up to the required
presentation standards. Reviews regularly the quality control and
discard sheets and provides root cause analysis. Completes daily
walk through of the laundry operation and completes a formalized
laundry inspection each week with the Laundry Master.
* Actively manages and reviews yearly budgets for Housekeeping and
Laundry cost centers/expenses (e.g. consumable and replaceable
items) and revenue streams (e.g. laundry, floral cart, tuxedo
program, etc.). Maintains appropriate cleaning costs and monitors
consumption, storage and supply orders placed to minimize waste.
Prepares financial operational business plan to enhance the overall
business performance of the division. Applies strategic planning to
identify business efficiencies within the division?s cost center
supporting company targets and goals, and seeking ways to promote
* Comprehensive knowledge of cleaning practices, procedures,
equipment and materials. Ensures cleaning equipment and supplies
are maintained and that all team members are adequately trained to
ensure proper and effective use.
* Identifies Career path opportunities for Management team and crew
members and assists accordingly to reach career goals as a coach
and mentor and works with the Fleet Executive Housekeepers.
* Oversees the luggage operation on the last night of the cruise
and turnaround day process to ensure duties are completed within
the allocated time and to the required standards.
Keywords: , Miami , Executive Housekeeper (Royal Caribbean International), Other , Miami, Florida
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